[Hiring] Operations Associate @Reserv

Role Description

Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Anti-status quo. You don’t just wish things were done differently, you act on it.
• Communicative. (we'd love to know what this means to you)

What we need:

• Attend and prepare for meetings, circulate the actionable items from these meetings and ensure that the to-dos are completed in a timely manner.
• High level of involvement and visibility on strategic projects while working on/assisting with business planning efforts, account reviews, and many more high impact initiatives across the company.
• Organising and coordinating all meetings in accordance with all schedules and timezones.
• Able to interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, and efficient.
• Take initiative to add value in areas of the business that you are interested in and passionate about.
• Review and assist with process documenting.
• Review and assist with ensuring SLAs are met both externally and internally.

Qualifications

• CII Industry Qualification or Equivalent experience preferred.
• Experience in fast-paced Operations.
• 3 - 4 years of experience working in an operations role at a fast-paced tech company.
• Delivering on time-sensitive tasks.
• Experience in using internal tools and streamlining operations processes.
• Proven ability to enhance cross-functional efficiency through process improvement.
• Ability to execute independently in a changing environment.
• Strong prioritisation skills with the ability to pivot as business needs change.
• Self-starter who can identify areas for improvement and drive solutions.
• Cross-functional teamwork experience.
• Excellent communication skills and attention to detail.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!