[Hiring] General Manager @Pavago

Role Description

We are seeking an experienced General Manager to lead and grow our International Moving Division. This is a senior leadership position for someone who already has significant, hands-on experience in the international moving industry.

The General Manager will oversee the day-to-day performance of the International Moving Division and take ownership across:

• Sales
• Operations
• Pricing
• Sales Support
• Customer Service

You will lead teams, establish accountability, improve processes, develop employees, manage escalations, and ensure the division operates efficiently while continuing to grow. This is a hands-on leadership position requiring someone who can move comfortably between strategy, people management, operational problem-solving, and execution.

Qualifications

• Direct international moving experience is non-negotiable.
• Significant professional experience working specifically within an international moving company or international household goods division.
• Extensive knowledge of international household goods moving, operations, ocean freight, air freight, customs procedures, shipping documentation, origin and destination services, pricing and quoting, shipment coordination, customer escalations, and industry standards.

Requirements

• Ideally 10+ years of international household goods moving experience.
• Significant experience managing operations for an international moving company or major international moving division.
• Proven experience leading teams and developing employees.
• Experience overseeing multiple functions such as Operations, Sales, Pricing, Sales Support, and Customer Service.
• Ability to establish KPIs and manage teams against measurable performance expectations.
• Strong coaching and performance-management capabilities.
• Experience resolving complex customer and operational escalations.
• Strong commercial understanding of pricing, profitability, sales performance, and operational efficiency.
• Excellent written and verbal English communication.
• Strong analytical, organizational, and problem-solving abilities.
• High level of computer proficiency.
• Experience with CRM, transportation-management, and workflow software is highly preferred.
• Experience working with the U.S. international moving market is a strong advantage.

Benefits

• Competitive base salary
• Paid vacation and holidays
• Paid training and onboarding
• Long-term career growth
• Significant ownership and influence over the International Moving Division
• Opportunity to shape processes, teams, technology, and future growth
• Direct collaboration with company ownership