[Hiring] HR/Operations Manager @Lead Exposure Elimination Project

Role Description

LEEP is looking for an HR/Operations Manager who will serve as the “point person” for our entire team on all things HR. You will field, triage, and problem-solve a wide range of queries every week, administer and oversee our appraisal processes, and manage our Employer of Record relationships across various countries. This is a role for someone who takes pride in getting the details right, enjoys variety, and is comfortable working across different employment regulations. This is much more than a process oversight or administration role: an ideal candidate will be a strong strategic thinker and problem solver, with the ability to navigate novel and nuanced HR and employment issues and arrive at the best solution.

You will report to the Head of People, who sets the people strategy and policies for LEEP. Your job is to make that strategy work in practice by running our people processes; understanding in detail the employment requirements of our various locations and keeping us compliant; and making sure every team member’s query is picked up, tracked, and resolved.

Key Responsibilities

• First Point of Contact for Team Member Queries:
  • Be the first responder for all people queries across the organisation (e.g., leave, contracts, and benefits to part-time requests, relocations, disputes, etc).
  • Triage and route queries, resolving them yourself or assigning them within the People team, and track every one through to a resolution.
  • Spot patterns in what comes in and propose fixes to the policies or processes behind them.
  • Handle sensitive and confidential matters with discretion and good judgement, escalating to the Head of People where needed.
• Appraisal Process:
  • Deploy, run, and monitor LEEP’s performance and appraisal cycle, keeping managers and team members on schedule.
  • Maintain and administer pay grids, and prepare the data and paperwork that pay reviews require.
  • Deliver line manager training on people processes, including appraisals and handling common team member issues.
• Employer of Record and Multi-Country Compliance:
  • Own LEEP’s day-to-day relationships with our employer of record (EOR) providers, including contracts, changes, invoices, and service quality.
  • Keep people policies, contracts, and templates current and compliant across the countries where our team works.
  • Research employment requirements in new or unfamiliar jurisdictions, draw on EOR and legal advice, and turn it into practical guidance.
  • Contribute to EOR and entity decisions, with the Head of People owning the overall strategy.
• People Operations and Systems:
  • Ensure team member records and data are accurate and up to date.
  • Prepare monthly payroll changes and coordinate with Finance and Operations for execution.
  • Build and improve the systems, trackers, and processes that stop things falling through the cracks.
• Partnering with the Head of People:
  • Turn people strategy and policy decisions into clear processes, communications, and timelines.
  • Flag risks, bottlenecks, and compliance issues early.
  • Support with anything else reasonably required for LEEP to succeed.

Qualifications

• Passion for LEEP’s mission and values, and a strong commitment to achieving meaningful, scalable impact.
• Exceptional attention to detail.
• Highly organised, with a track record of managing a high volume of varied requests.
• Strong ownership and proactivity.
• Systems-oriented, with an aptitude for building processes that make work reliable and repeatable.
• Comfortable with ambiguity: the ability to work out a sensible answer when there is no playbook.
• A very strong multi-tasker who is comfortable in a fast-changing, start-up environment.
• Strong judgment and problem-solving skills.
• Discretion with sensitive information.
• At least three years’ work experience.
• Experience in an HR or People role is desirable but not required (ideally with hands-on experience of employee relations, performance processes, and HR administration).
• Experience of employment across more than one country, or with employer of record providers is desirable but not required.
• An HR qualification is desirable but not required.
• Experience working with senior leadership is desirable but not required.
• Experience living or working in low- and middle-income countries is desirable but not required.

Work Environment

Our culture is one of genuine care for each other and passion for our work and its impact. We are a team that values collaboration, openness, and mutual support, which creates an environment where everyone can thrive while contributing to meaningful work. Though we are a remote team, we are supportive and close-knit. We stay connected through weekly team calls and 1:1 calls, where we have conversations about both non-work and work topics; we regularly share photos and celebrate milestones and successes in our Slack; and we come together annually for an in-person retreat to strengthen relationships and reflect on our mission.

Our team of 60+ people is based across five continents and speaks over 10 languages. We have diverse expertise, from medicine to environmental health to international law.

Our work schedule is flexible. Some of the team work 9-5:30, and some adjust their daily schedule around school pick-up. We value work-life balance and rarely contact the team members outside their work hours.

Benefits

• A chance to have a very large positive impact on the world.
• 33 days of paid leave.
• Generous sick leave and parental leave policies.
• 4% pension contribution or equivalent.
• Professional development opportunities.
• Life insurance.
• Health Insurance in places where government healthcare is limited.
• Annual team retreat.