[Hiring] Operations Manager @Marketing Pros

Role Description

Picture Upwork, but for hospitality shifts. Limber is a UK marketplace where hospitality workers choose shifts that fit their lives, and bars, restaurants and venues fill last-minute gaps in their rota from a pool of rated, verified people. Workers get flexibility, businesses get reliable staff fast, and the platform takes care of the booking. Ten years in, it's still a small, founder-led team where every seat matters.

For the past four years, one person has run Limber's entire customer operations engine with almost no supervision. Now they're off on maternity leave, and Limber needs a fast, self-reliant operator to own the seat for a year: the support inbox, worker verification, payroll and everything in between. It's fast-paced and varied, perfect for someone who loves getting through a busy day with sharp judgement and real momentum.

You'll report straight to the founder, get a proper handover, and be trusted to run things your way from day one. If clearing a long list and leaving nothing hanging is your kind of satisfying, this one's for you.

Qualifications

• Several years into their career, proven as a safe pair of hands in a previous role with real autonomy over organizing difficult, messy work.
• Mature and self-reliant, comfortable being given a set of outcomes and left to deliver them.
• Fast, with good judgement about where precision matters and where done is better than perfect.
• Operational background in a busy, detail-heavy environment. Customer service, logistics, payroll, HR or operations coordination are all relevant.
• Strong written English with a natural, friendly tone.
• Trustworthy and discreet, with access to financial systems and sensitive complaints.
• Confident moving quickly between several software tools.
• Owns mistakes and raises problems early.
• Motivated by getting things done rather than by title or profile.
• Genuinely motivated by a fixed 12-month role.

Requirements

• Run point on the support inbox in Intercom, across three types of traffic: workers, hirers and new enquiries.
• Handle everyday worker queries: verification status, cancellations, ratings and timesheet disputes.
• Handle everyday hirer queries: timesheet corrections, no-show charges, feedback on workers.
• Follow existing processes and saved answers, using judgement where they run out.
• Escalate HR, health and safety or legal issues, plus commercial requests to the founder.
• Pass bugs to the CTO and follow them through.
• Spot and act quickly on anything that stops a shift going live.
• Keep response times in line with the current standard, averaging around three working hours.
• Manually review worker applications; Limber does not use AI to screen people.
• Decide whether each applicant is approved, approved for entry-level roles only, or declined.
• Handle right-to-work admin for edge cases not verified automatically.
• Run the payroll process, which is largely automated.
• Action items arriving by post through the scanned mail inbox.
• Support the monthly management accounts and the bookkeeper.
• Deal with failed payments.
• Provide administrative support onboarding new enterprise customers.

Benefits

• Remote-First, Flexible Work Model
• Global Visibility
• Your Own South African Talent Partner
• Full-time South African Employment Contract
• HR, Payroll & Taxes are taken care of!