[Hiring] Operations Lead @M7 Health

Role Description

We're looking for a talented Operations Lead to join our team. You will lead the implementation experience at new M7 customer sites, including owning relationships with facility leaders, coordinating all activation activities, and ensuring M7 is successfully adopted.

You will be the go-to resource for nurse leaders as they onboard to M7's platform, responsible for maintaining high engagement and uncovering opportunities for product improvements.

Responsibilities:

• "Go Live" Management:
  • Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully.
  • Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform.
  • Train unit-leadership and other key stakeholders on how to use the M7 platform.
• Post-Launch Adoption:
  • Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively.
  • Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues.
  • Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

Qualifications

• Strong skillset in project management and can run activations from end-to-end.
• Ability to coordinate activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks.
• Proactive and clear communication with customers and internally.
• Enjoy teaching people new technology in an approachable manner.
• Invest in building deep knowledge of the M7 platform.
• Enjoy traveling to provide in-person support.
• Operate with radical ownership and urgency.

Requirements

• Experience implementing new technologies or processes.
• Experience in professional services, sales, or customer success.
• A passion for healthcare and/or experience in healthcare settings.

Benefits

• Industry-competitive compensation, including cash compensation.
• Annual performance-based bonus.
• Healthcare benefits.

Company Description

M7 Health is the AI-powered workforce operations platform for healthcare, designed for the realities of clinical staffing and scheduling. We use AI to help organizations forecast demand, auto-balance schedules, and deploy the right person to fill every shift before resorting to premium labor spend.

In September 2026, M7 was acquired by Ascend Learning and joined its Healthcare Workforce Solutions practice alongside Laudio and StaffGarden.

At M7 Health, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients.