[Hiring] HIM Operations Lead @Advocate Health

Role Description

Performs the day-to-day assigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions.

• Collaborates with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports.
• Utilizes effective communication and critical thinking skills to identify, address and escalate issues to leadership as necessary.
• Coordinates, monitors, and optimizes daily work activities to support the team in meeting established daily turnaround times and key performance indicators.
• Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.
• Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.
• Performs documentation and tracking of quality reviews. Provides timely feedback to leader and teammate, providing additional education and retraining as needed.
• Partners with information technology for software testing and upgrades. Troubleshoots computer system issues, collaborates with optimization to submit requests for enhancements.
• Collaborates with Leadership, Risk Management, Legal and other appropriate departments to respond to questions and/or issues.

Qualifications

• High School degree required. Health Information Management or related field.
• 3 years experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings.

Requirements

• Ability to work independently and make decisions with minimal supervision using critical thinking skills, while maintaining quality and productivity standards.
• Proficient computer and keyboarding skills with the ability to adapt to and accurately work with new technology and artificial intelligence.
• Ability to create and promote a culture of inclusivity and engagement in which teammates' differences are embraced and leveraged to strengthen team effectiveness and efficiencies.
• Strong customer service, interpersonal and communication service skills such as active listening and presenting.
• Ability to give and receive constructive feedback and take personal ownership for success.
• High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under a fast-paced environment with time constraints.
• Strong ethical skills to handle confidential information with integrity.
• Awareness and understanding of cyber security risks and proper reporting thereof.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Company Description

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.