[Hiring] Head Of Operations @Tellos, Inc.

Role Description

This role exists to remove the constraint of operations at Tellos, making it easy for families to start therapy, for providers to deliver therapy, and for Tellos to scale without breaking. You will own the operating system of the company — from first referral to first therapy hour — and turn a complex, human-heavy service into something fast, reliable, and repeatable.

What You’ll Own

• End-to-end service operations:
• Own the full chain: Referral → intake → assessment → authorization → staffing → scheduling → therapy start.
• Fix where things slow down, break, or silently fail permanently.
• Design workflows for credentialing, authorizations, and RCM that can scale across states.
• Create visibility into where revenue is created, delayed, or lost operationally.
• Treat delays in therapy starts, scheduling struggles, and revenue conversion as solvable system problems.
• Act as both the stabilizer and the accelerator.
• Build systems, not heroics:
• Turn tribal knowledge into clear processes.
• Replace chat-driven execution with structured operating rhythms.
• Build SOPs that new hires can run without constant supervision.
• Aim to design a system where fewer days need saving.
• Own the operational scorecard:
• Define and drive the metrics that determine company health:
• Time-to-treatment
• Provider utilization
• Funnel conversion and drop-off
• Authorization velocity
• Cancellation and denial patterns
• Explain why metrics move and what actions to take next.
• Drive cross-functional execution:
• Work daily with clinical, recruiting, product, finance, and growth teams.
• Make intake-to-treatment timelines predictable.
• Reduce churn caused by operational friction.
• Partner with Product to automate manual workflows.
• Design operating models that support expansion from a handful of states to nationwide scale.
• If something is “everyone’s responsibility,” it becomes yours.
• Shape product through operational reality:
• Identify where software can replace coordination work, reduce rework, and improve data integrity.
• Ensure that tools built by Product work effectively in real operations.
• Build and lead the operations team:
• Lead intake, support, recruiting coordination, and operational program management.
• Set the cadence, raise the bar, and develop future operators.
• Aim to build owners, not just task-doers.

What success looks like

• Families start therapy significantly faster.
• Providers feel supported instead of blocked.
• Leadership spends less time firefighting.
• Expansion into new states becomes operationally predictable.
• The company grows without proportional chaos.

Who this role is for

• You may be a strong fit if you:
• Have scaled complex service or marketplace operations.
• Are highly analytical but deeply execution-oriented.
• Can create clarity in ambiguous, fast-moving environments.
• Care about operational quality, not just strategy decks.
• Hold people accountable while building trust.
• Have healthcare or ABA experience (preferred).
• Possess strong operational judgment.

Why Tellos

Tellos is mission-driven, self-funded, profitable, and operator-led. You will work directly with the CEO and leadership team to shape how this company scales. This is not a maintenance role; it is a build-the-machine role. If you want to design the operating backbone of a category-defining healthcare company, this is that opportunity. We believe in hiring people, not resumes. If you’re excited by Tellos’s mission but unsure if you meet every requirement, we still encourage you to apply; we’d love to learn what you’d bring to the team.