[Hiring] Operations Delivery Manager @OCS Group

Role Description

Lead and manage Facilities Managers, Technical Managers and site teams across the regional portfolio, ensuring clear objectives and consistent service delivery.

• Ensure hard services meet contractual KPIs, SLAs, quality standards and statutory requirements across the estate of a leading broadcasting company.
• Conduct regular site visits and audits to monitor performance, compliance and service quality.
• Participate in the Bronze/Silver escalation process for incidents, escalating issues affecting broadcast continuity or service delivery to the Head of Operations.
• Monitor performance through One Data World, KPI reports and other systems, implementing corrective actions where required.
• Identify and deliver improvements to operational efficiency, service quality and contract performance.

Qualifications

• 5–7 years’ experience in a senior facilities management or operational leadership role, managing multiple sites.
• Strong technical knowledge of hard services, statutory compliance and planned maintenance.
• Experience managing large teams, including direct reports and operational staff.
• Proven experience managing client relationships and service delivery.
• Experience in budget management, forecasting, cost control and commercial performance.
• Working knowledge of project delivery, task orders and capital planning.
• IOSH Managing Safely or higher-level health and safety qualification.
• Relevant degree or professional qualification in Facilities Management, Engineering, Business Management or a related discipline, such as IWFM.
• Full UK driving licence and willingness to travel extensively across the region.

Requirements

• Ensure all planned preventative maintenance (PPM) is completed within agreed SLAs and investigate failures to prevent recurrence.
• Oversee additional works and task orders, coordinating with project teams and capital planning to ensure work is captured and delivered effectively.
• Oversee estate-wide programmes including PAT testing, fixed wire testing, asset management and change management.
• Ensure building systems and engineering assets are maintained, compliant and fit for purpose.
• Maintain effective relationships with client stakeholders, resolving escalated issues and complaints promptly.
• Align operational delivery with client requirements and contractual commitments.
• Coordinate with internal teams, contractors and suppliers to maintain service standards and customer satisfaction.
• Set objectives, conduct performance reviews and identify training and development needs.
• Manage performance, absence, capability, disciplinary and grievance matters in line with company procedures.
• Support employee development and succession planning.
• Maintain appropriate staffing levels and promote accountability across the regional team.
• Manage budgets, forecasts and expenditure, ensuring cost-effective service delivery.
• Monitor financial performance and implement cost-saving measures without compromising safety or service quality.
• Maintain commercial oversight of additional works, task orders and project expenditure.
• Ensure statutory compliance across hard services throughout the client’s estate.
• Manage health, safety and environmental risks, ensuring appropriate controls are in place.
• Ensure risk assessments, insurance inspections, audits and remedial actions are completed within required timescales, including water, fire and asbestos-related requirements.
• Support internal and external audits, addressing findings and minimising corrective action reports (CARs).
• Ensure compliance with OCS policies and procedures, including PPE requirements.
• Provide building management cover during planned and unplanned absences, including ICO and DICO responsibilities where required.

Skills & Competencies

• Strong leadership, people management and decision-making skills.
• Ability to manage performance, absence, conflict, capability and employee development.
• Excellent communication and stakeholder management skills.
• Ability to manage contractors, suppliers and client relationships effectively.
• Strong understanding of health and safety, statutory compliance and risk management.
• Commercial awareness, including budget control, workforce planning and resource management.
• Ability to analyse performance data, resolve operational issues and implement improvements.
• Self-motivated, organised and able to manage competing priorities.

Benefits

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.