[Hiring] Interim Delivery Partner Manager @Futures For All

Role Description

The Delivery Partner Manager role is crucial to the leadership of the Programme Support and line management of delivery partners. Working closely with the Head of Programme Support, the Delivery Partner Manager is responsible for managing the flow of work requests to delivery partners and managing capacity amongst the team. The role helps to ensure consistency in the activities a delivery partner undertakes and the quality of these activities.

Key Duties / Responsibilities

• Strategic Purpose
  • Line management of a team of delivery partners and Delivery Account Leads responsible for supporting and coordinating the delivery of programmatic interventions.
  • Review and refine delivery processes in response to technology improvements and external requirements from programme teams.
  • Monitor capacity and assignment of small projects, flagship and speakers for schools support for delivery team.
• Engagement
  • Working closely with Head of Programme Support to manage flow of support requests and ensuring delivery of said requests.
  • Working with Heads of Flagship Programmes, Small Projects and Broadcast Coordinator to ensure effective and efficient management of delivery processes and stakeholder engagement for programmes.
  • Providing training and upskilling to delivery partners.
  • Working with customer support to provide a consistent approach to stakeholder engagement and delivery support.
  • Leading regular delivery meetings for the team.
• Delivery
  • Ensuring clarity on how programmes are delivered and how the delivery team can support.
  • Updating internal and external collateral regarding processes and policies for work experience and Speakers for Schools delivery.
  • Ensuring delivery KPIs are met and providing regular reporting to Head of Programme Support.
  • Following manual processes for programme delivery when necessary and updating systems accordingly.
  • Flexibility and a willingness to get stuck in and help with any tasks the team require support for.
  • CRM and data management, inputting new data and maintaining existing records regarding placements and contacts, meeting GDPR/data compliance.
  • Represent and work to our values as fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.
  • Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.
  • Ensure safeguarding best practice is enshrined in all organisational activity.

Qualifications

• Experience of working in social mobility, education, or careers programmes.
• Experience of coordinating the delivery of social mobility, education, or careers programmes.
• Ability to communicate clearly, build and maintain relationships with multiple internal and external stakeholders.
• Experience of using Salesforce, Google Workspace, PowerBI and Jira.
• Excel at organising own workload and enjoy driving work forward independently.
• Excellent organisational skills and ability to learn quickly to ensure smooth delivery process.
• Experience of coordinating stakeholder engagement to support programme outputs.

Requirements

• Experience of training/managing team members.
• Experience refining operational processes to improve efficiency and team performance.
• Experience setting, tracking, and reporting on team KPIs and delivery metrics.
• Knowledge of project management systems.

Benefits

• 25 days annual leave plus bank holidays.
• Morning of your birthday off.
• £500 a year professional development fund.
• Option to purchase additional annual leave yearly.
• 'Winter shutdown' gifted so no need to use annual leave between Christmas and New Year's Eve.
• Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays.
• 22.2 hours of volunteering days to use each year.
• Home office set up support.
• Enhanced sick pay.
• Enhanced family friendly leave.
• Employee Assistance Programme.

Company Description

Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.