[Hiring] Operations Coordinator III @PROLIM Global Corporation

Role Description

The Premier Partner Experience team is seeking a customer-focused and motivated Operational Support Expert to support partners and deliver exceptional partner experiences. In this role, you will act as a primary operational point of contact, resolve complex partner issues, and collaborate with cross-functional teams to improve partner programs and products. This is an excellent opportunity for someone who enjoys problem-solving, working in fast-paced environments, and creating meaningful impact through operational excellence.

Key Responsibilities

• Partner Support (Up to 80%)
  • Serve as the primary Operations point of contact for partners
  • Respond to inbound partner inquiries related to product features, bugs, and operational issues
  • Troubleshoot and resolve complex issues efficiently and effectively
  • Identify recurring partner issues and communicate insights to cross-functional teams
  • Improve and operationalize processes to enhance the partner experience
• Operational Improvement (Up to 20%)
  • Improve support workflows related to issue resolution and product insights
  • Develop subject matter expertise in products and issue areas
  • Build and maintain a centralized internal knowledge base
  • Train new team members on workflows, processes, and internal tools

Qualifications

• 2+ years of experience in operations, customer support, technical support, or partner/account management
• Strong issue-resolution skills with experience handling complex tickets
• Experience using Excel and/or basic data and insights tools
• Ability to work effectively in ambiguous and fast-changing environments
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Proactive mindset with adaptability and eagerness to learn
• Fluency in business-level English

Preferred Qualifications

• Experience in the media, technology, or platform support industry
• Prior experience in operations or partner support roles
• Familiarity with APIs or technical troubleshooting concepts

Additional Information

As part of a global team, occasional meetings outside standard working hours may be required. Employees may adjust their schedules accordingly while maintaining a standard 8-hour workday.

Company Description

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

• Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services.
• Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.