[Hiring] Operations Coordinator @Fast Lane Consulting and Education Services, Inc.

Role Description

The Operations Coordinator provides course-coordination services for designated public and private training engagements across assigned product lines. This role coordinates:

• Courseware, labs, and training materials
• Virtual meeting invitations
• Student and instructor communications
• Approved instructor travel arrangements

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across a variety of products and services. Coordinating with the Operations Delivery Manager, the Operations Coordinator will work closely with:

• Sales
• Product Line Management
• Alliances
• Finance
• Other internal teams

This is a remote position, but the candidate will work 8am to 5pm eastern time zone to align with business hours.

Qualifications

• Strategic planning
• Risk analysis
• Budget Management
• Staff Management
• Decision making skills
• Problem solving skills
• Strong attention to detail
• Communication Skills
• Organization skills
• Time Management
• Adaptability

Requirements

• Bachelor's degree
• 3+ years of professional experience
• Experience in B2B technology, IT services, IT training, SaaS, or professional services

Performance Objectives

Each team member's goals/KPIs are centered around these 4 areas:

• Improving CSAT
• Growing our Subject Matter Expert (SME) Bench
• Increasing Gross Margin
• Increasing Team Efficiency with Process Improvement/Automation

Reporting Structure

The Operations Coordinator reports to the Operations Delivery Manager.