[Hiring] Operations Coordinator @JLL

Role Description

The Operations Coordinator supports the daily activities of engineers by utilization of Corrigo and applications to maintain appropriate levels of performance. This will include running reports, ordering replacement equipment as needed, and compliance issues.

Responsibilities

• Account Communications
  • Draft, distribute, and manage templates for account-wide operational communications (updates, outages, policy changes, event notices).
  • Maintain a consistent communication cadence with account stakeholders.
  • Review site/team lead communications for accuracy and alignment with messaging standards.
  • Manage distribution lists and communication channels (email, SharePoint, Teams, etc.).
  • Coordinate communication timing around major account events, transitions, or escalations.
  • Archive key communications for reference and audit purposes.
• MSA Management Support
  • Maintain working knowledge of the account's Master Services Agreement (MSA) scope, deliverables, and SLAs.
  • Monitor operational performance against MSA commitments and flag gaps.
  • Support preparation of materials for MSA review meetings or renewals.
  • Track and document MSA amendments, scope changes, or exceptions.
  • Coordinate with contracts/legal or client teams on MSA-related questions.
  • Ensure account processes remain aligned with current MSA terms.
• Operations Process and Policy Support
  • Maintain and update documented operations processes and policies.
  • Review existing processes for efficiency gaps and recommend improvements.
  • Ensure consistent application of policies across teams and sites.
  • Support rollout and communication of new or revised processes/policies.
  • Gather team feedback on process pain points and incorporate into updates.
  • Maintain a central repository of current, approved process documentation.
• KPI Management
  • Track and consolidate facilities management KPI data across the account.
  • Prepare regular KPI dashboards/reports for leadership and client review.
  • Identify trends, performance gaps, or areas of concern based on KPI data.
  • Coordinate with team leads to address underperforming metrics.
  • Validate data accuracy and sourcing before KPI reporting is finalized.
  • Support benchmarking against contractual targets or industry standards.
• Operations Documentation Support
  • Maintain up-to-date operational documentation (SOPs, playbooks, emergency procedures).
  • Ensure documentation reflects current processes, tools, and account requirements.
  • Organize and manage document storage/version control (e.g., SharePoint).
  • Support audits by ensuring documentation is complete, accurate, and accessible.
  • Coordinate with subject matter experts to update documentation as processes evolve.
• Training Support
  • Coordinate training schedules and logistics for account operations staff.
  • Maintain training materials and ensure content reflects current processes/tools.
  • Track training completion and compliance across the team.
  • Identify training gaps based on performance issues or process changes.
  • Support onboarding training for new hires or contingent workers.
  • Gather feedback on training effectiveness and adjust content/delivery accordingly.

Qualifications

• Education: minimum of High School diploma.
• Minimum of 3 years current data entry experience.
• Strong customer service skills, internal and external to organization.
• Knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
• Ability to take responsibility for various projects with attention to detail and prioritize workload to meet critical deadlines.
• Excellent oral and written communication skills.
• Exhibit professionalism, confidentiality, and discretion.
• Must have a home office with high-speed internet access.

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Location

• Remote – Charlotte, NC.

Expected Compensation

• 41,600.00 – 50,897.00 USD per year.
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.