[Hiring] Operations Coordinator @Steno

Role Description

• Own the process from start to finish
  • Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs.
• Thrive in a high-volume, fast-paced environment
  • Juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift.
• Keep client orders on track
  • Manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status.
• Be the problem-solver
  • Resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges).
• Communicate like a pro
  • Bring a hospitality mindset to every interaction with clients, vendors, and teammates.
• Work with cutting-edge tools
  • Navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager.
• Stay organized and on top of it all
  • Support Lit Support projects like the Guru knowledge base and meeting notes, and grow through regular 1:1s, coaching, and quality reviews.

You'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline-driven workflows with precision. You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail-oriented and organized enough to juggle multiple requests at once. Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background. In this role, you will cover Monday through Friday, 8 am–5 pm or 9 am–6 pm PT.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.