[Hiring] Channel Operations Coordinator @Agile IT

Role Description

We are building a partner program from scratch. Our Head of Channel recruits the partners and decides how the program runs. You make sure it runs.

• Every referral gets logged.
• Every registered deal gets a decision.
• Every partner-sourced opportunity can be traced back to the partner who sent it.
• When a partner asks where their deal stands, you know the answer before they finish the email.

This is an inside role that also travels. When you are not at an event, you will spend most of your time in our CRM, our partner tracking tools, and spreadsheets that other people depend on. Expect some of the processes you build in your first quarter to be rewritten by your second. The program will grow faster than its first version.

We will judge this role on whether the partner pipeline is accurate, current, and moving.

What You'll Own

• Partner records: Onboard new partners into our systems, keep agreements, contacts, and tiers current, and close out partners who go quiet.
• Deal registration: Receive registrations, check them for conflicts with existing opportunities, route them for a decision, and tell the partner the outcome quickly, and in writing.
• Pipeline hygiene: Ensure every partner-sourced and partner-influenced opportunity carries the right source, the right partner, and the right stage. Fix any discrepancies.
• Reporting: Build and run the weekly partner pipeline report for our scorecard. Know why numbers move before someone asks.
• Referral payouts: Track what each partner has earned under their agreement and prepare payouts for approval and accounting.
• Event follow-through: Handle registrations, badge lists, and shipping for events, and get every contact from the event into the CRM within the week.
• Partner communications: Send program updates, distribute enablement materials, and maintain a clean partner contact list.

What Comes to Us

• The Head of Channel decides which partners we sign, which events we attend, and which tools we use.
• Partner agreements, referral fees, and payouts are approved by the CEO.
• You will not sell; our sales team works the deals brought by partners.
• If something in a registration or a payout looks wrong, flag it.

Qualifications

• One to two years in sales operations, channel operations, revenue operations, or partner support at a B2B technology company.
• Daily working experience in a CRM such as Zoho, HubSpot, or Salesforce.
• Willingness to travel up to 30 percent of the time.
• Spreadsheet skills strong enough to build a report someone else can trust.
• Written communication that partners can act on without a follow-up call.
• Attention to detail that holds up on the hundredth record, not just the first.
• CCP certification within twelve months of hire, supported by Agile IT.
• U.S. person status, required by the nature of our customers' work.

Preferred Qualifications

• Experience with a partner relationship management platform.
• Experience coordinating trade shows or conferences.
• Familiarity with the Microsoft partner ecosystem.
• Exposure to defense, federal, or another regulated market.
• Experience with Zoho or Autotask.

Benefits

• Salary: $70,304 to $85,000 per year. The final offer depends on experience, skills, and location.
• Comprehensive benefits package (medical, retirement plan, PTO, professional development).
• This role is remote, with travel up to 30 percent of the time, mostly to partner events.
• Annual company meeting in person.

Additional Information

Agile IT is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need a reasonable accommodation during the hiring process, contact HR.