[Hiring] Operations Coordinator @JLL

Role Description

The Operations Coordinator supports a portfolio of sites and interfaces with our clients, account teams, and service providers to ensure superior delivery of the facilities services provided. Reporting to the Performance Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service.

• Responsible for providing work order management support, program administration, reporting, and other activities as assigned.
• Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
• Completes repair service work orders/projects.
• Manage financial aspects of work orders including vendor invoice processing, quote approval based on contracted rates, and proper cost coding.
• Ensure service delivery, work orders, administrative tasks, and special projects are completed in a timely and satisfactory manner.
• Review incident tickets to ensure timely resolution and proper escalation to internal support teams.
• Communicate with vendors daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
• Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up.
• Work with internal groups (Sourcing Team, Operations Team, Finance) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
• Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any other projects.
• Provide required reporting, data, and dispatch updates for assigned units of business.
• Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing.
• Requires participating in overtime work as needed.

Qualifications

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Requirements

• Expected compensation for this position: 60,008.00 – 60,008.00 USD per year.
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Location: Remote – Cambridge, MA.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.