[Hiring] Operations & Client Success Manager @Remote Talent LATAM

Role Description

We're looking for a highly capable Operations & Client Success Manager who can help lead these systems from strategy through execution. This is not a traditional operations or account management role.

We're looking for someone who understands marketing, sales, systems, people, and execution and can bring all of those pieces together to produce measurable results for our clients. You should be equally comfortable discussing strategy with a client, analyzing campaign performance, troubleshooting a CRM workflow, and building a process for the internal team to follow.

What You'll Own

• Paid Media: Hands-on experience with Meta Ads and Google Ads, including campaign strategy, targeting, creative testing, tracking, optimization, and performance analysis. Understand metrics such as CPL, CAC, conversion rates, appointments, and revenue.
• Funnels & Conversion: Understand the full journey: Ad → Landing Page → Lead → Appointment → Patient → Revenue. Optimize landing pages, forms, offers, booking flows, and follow-up while identifying where leads are dropping off.
• GoHighLevel / CRM: Strong hands-on GoHighLevel (GHL) experience, including pipelines, workflows, automations, SMS/email, lead nurture, appointment reminders, reactivation, routing, segmentation, calendars, forms, and reporting.
• Client Success: Act as a strategic partner to clients by leading calls, presenting performance, making recommendations, managing expectations, solving problems, and building strong relationships with doctors and practice owners.
• Sales & Conversion: Understand lead qualification, follow-up, appointment setting, objections, nurture, closing, conversion rates, and no-show recovery. Be able to diagnose the entire funnel when leads aren't converting.
• Operations & Systems: Be a system builder who can create SOPs, workflows, QA processes, and accountability systems; identify bottlenecks, improve processes, and ensure work gets done.
• Team Leadership: Coordinate across teams, assign ownership, manage priorities, remove blockers, follow up on deadlines, and maintain quality and accountability.

Qualifications

• Highly organized, resourceful, and proactive
• Strong communicator and problem-solver
• Strategic but hands-on
• Comfortable with technology
• Strong leadership and ownership mindset
• Calm under pressure
• Detail-oriented with a big-picture mindset
• Comfortable in a fast-paced environment
• Focused on business outcomes, not just task completion
• 3+ years of experience in digital marketing, growth, operations, or client success
• Hands-on experience with Meta Ads and Google Ads
• Strong, hands-on experience with GoHighLevel (GHL) and marketing automations
• Understanding of funnels, landing pages, lead generation, and conversion optimization
• Strong understanding of sales and lead-to-revenue processes
• Experience analyzing marketing performance and business KPIs such as CPL, CAC, conversion rates, appointments, and revenue
• Experience managing clients and leading client-facing conversations
• Strong project management, process improvement, and SOP development skills
• Ability to coordinate teams, assign ownership, and maintain accountability
• Strong communication, problem-solving, and decision-making skills
• Comfortable being hands-on and executing, not just managing
• Highly organized, proactive, resourceful, and comfortable in a fast-paced environment

Nice to Have

• Experience with medical/healthcare or local service marketing
• Copywriting or content strategy experience
• Experience with CRM/database reactivation
• Experience with ClickUp, Asana, Slack, or similar tools
• Experience building and optimizing sales/marketing automations
• Experience managing or leading marketing/operations teams

Requirements

• Full-time position, Monday to Friday (PST hours)
• Salary: 3,000 USD Monthly
• Location: 100% remote, open to candidates based in LATAM
• Contract: Independent Contractor
• PTO & US Holidays
• This position is only open to candidates residing in Latin American (LATAM) countries.
• Resumes must be submitted in English.
• Applications that do not meet these criteria will be automatically rejected.