[Hiring] Intermodal Dispatcher @Zelh

Role Description

At Zelh, we're looking for an Intermodal Dispatcher who thrives in a fast-paced logistics environment and enjoys coordinating transportation operations, solving problems, and providing excellent customer service.

In this role, you'll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations, tracking shipments and containers, coordinating rail activities, and ensuring smooth communication between drivers, customers, rail providers, and the daytime team.

Responsibilities

• Dispatching & Shipment Coordination
  • Dispatch and coordinate 10–15 intermodal drivers during overnight operations.
  • Support drivers finishing their shifts and those starting their working day.
  • Coordinate driver schedules, container pickups, deliveries, and reload opportunities to maximize equipment utilization and minimize empty miles.
  • Track shipments and containers, monitor driver progress, and update shipment statuses in the TMS.
  • Monitor incoming operational emails and take timely action to prevent delays.
  • Escalate critical issues and provide clear updates to the daytime team.
• Customer Service & Administrative Support
  • Review incoming emails, identify customer requests, and determine the appropriate responses or next steps.
  • Communicate with customers regarding shipment statuses, additional charges, rail delays, warehouse delays, and traffic disruptions.
  • Schedule appointments and coordinate pickup and delivery arrangements.
  • Enter work orders and shipment details into the company's system.
  • Scan and upload documents, maintain accurate records, and update Excel tracking sheets and operational reports.
  • Follow up on pending requests to ensure timely resolution and accurate information.
• Rail Operations & Billing
  • Track containers through rail carrier websites and verify container availability and release statuses.
  • Coordinate rail billing for containers through email and steamship line portals.
  • Process payments for rail lift fees and storage charges through rail websites.
  • Manage container pickup notifications, export and empty container releases, depot release requests, and street turn requests.
  • Coordinate with customers, terminals, depots, warehouses, and rail providers to ensure smooth container movements.
• Driving Operational Efficiency
  • Identify opportunities to improve efficiency and reduce unnecessary driver movement.
  • Help coordinate reloads, including unloading import containers and loading export containers at the same facility whenever possible.
  • Efforts help reduce empty miles, minimize driver downtime, improve customer service, and increase profitability.
  • Additional bonuses are available for operational efficiency improvements.
• Systems & Tools
  • Transportation Management System (TMS): Profit Tools
  • Rail Tracking Platforms: BNSF, Union Pacific (UP), Canadian National (CN), Canadian Pacific Kansas City (CPKC), Norfolk Southern (NS), CSX
  • Customer & Steamship Line Portals: BLUME, IMC, OOCL, ONE
  • Driver Communication & Tracking: Intermedia texting platform, Motive (ELD), Phone and email communication
  • Excel, internal work order systems, document management tools, and rail carrier websites for tracking, billing, and container coordination.
  • Training on customer-specific portals and processes will be provided.

Qualifications

• Previous experience in US freight dispatch including intermodal operations.
• Strong understanding of container transportation and dispatch workflows.
• Experience working with US trucking operations.
• Excellent multitasking and prioritization skills.
• Strong problem-solving mindset.
• Ability to stay calm under pressure and make decisions quickly.
• Great communication skills in English (written and spoken).
• High attention to detail.
• Comfort working independently during overnight hours.
• Strong computer skills and confidence learning multiple software systems.
• Experience using Transportation Management Systems (TMS) is highly preferred.
• Good knowledge of Microsoft Excel.

Requirements

• Working schedule: Mon-Fri 8 AM – 5 PM CST
• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided

Company Description

Zelh is a fast-growing outsourcing company focused on providing reliable, high-quality services and building long-term relationships with customers, employees, and vendors.