[Hiring] New Business Case Specialist @Compass Retirement Solutions

Role Description

Are you highly organized, detail-oriented, and passionate about delivering an exceptional client experience? We're looking for a New Business Case Specialist to join our Operations Team and play a critical role in ensuring new business cases move smoothly from application to implementation. This is an ideal opportunity for someone who thrives in structured workflows, enjoys coordinating across teams, and takes pride in keeping processes accurate and on schedule.

• Manage new business cases from submission through implementation.
• Open new accounts and ensure all documentation is complete and compliant.
• Launch and manage onboarding workflows in our CRM.
• Send DocuSign packets promptly and follow up to ensure timely completion.
• Monitor workflow progress and escalate delays when needed.
• Communicate with carriers, advisors, and clients regarding application status and outstanding requirements.
• Maintain accurate production trackers and workflow records.
• Prepare weekly operational reports and performance metrics.
• Support client service requests and operational improvement projects.

Qualifications

• Experience in operations, client service, case management, or financial services support.
• Strong organizational and time management skills.
• Excellent attention to detail with the ability to manage multiple priorities.
• Experience working with CRMs and workflow management systems (Wealthbox experience is a plus).
• Strong written and verbal communication skills.
• A proactive mindset with the ability to identify issues and follow through to resolution.

Benefits

• Work with a collaborative and supportive team.
• Make a meaningful impact on the client experience.
• Enjoy opportunities to improve processes and grow your career.
• Be part of a fast-paced, client-focused wealth management firm.

Company Description

Interested? We'd love to hear from you! Apply today and help us deliver an exceptional client experience from day one.