[Hiring] Maintenance Director @OurAssistants

Role Description

We are seeking an experienced Maintenance Director with strong AppFolio expertise to lead and optimize maintenance operations for a growing U.S.-based property management company. This is a leadership role focused on building scalable systems, improving operational efficiency, and ensuring high-quality maintenance service delivery across the portfolio. The ideal candidate has strong experience managing maintenance teams, overseeing vendors, and implementing process improvements in fast-paced property management environments.

Key Responsibilities

• Maintenance Operations Management
  • Oversee day-to-day maintenance operations, work order management, and vendor coordination.
  • Ensure timely completion of maintenance requests while maintaining service quality standards.
  • Monitor escalations and implement solutions to improve turnaround times and resident satisfaction.
• Systems & Process Improvement
  • Build and implement scalable maintenance workflows and operational systems.
  • Establish SOPs, service standards, and maintenance best practices.
  • Identify operational bottlenecks and recommend process improvements.
• Team Leadership & Development
  • Lead, mentor, and support maintenance coordinators and operational staff.
  • Monitor team performance and accountability through KPIs and reporting.
  • Conduct workflow reviews, coaching sessions, and operational check-ins.
• AppFolio Management & Reporting
  • Manage maintenance workflows, reporting, and tracking within AppFolio.
  • Ensure accurate documentation of work orders, vendor updates, and maintenance records.
  • Generate reports related to maintenance efficiency, service quality, and operational metrics.
• Vendor & Portfolio Oversight
  • Coordinate with vendors, contractors, and technicians to ensure service completion and compliance.
  • Support larger property management portfolios with scalable maintenance oversight.
  • Maintain vendor accountability and performance standards.

Qualifications

• Minimum 4–5+ years of experience in property management maintenance operations.
• Strong hands-on experience with AppFolio (required).
• Proven leadership experience managing maintenance teams or departments.
• Experience supporting larger property management portfolios or scaling maintenance operations.
• Strong systems-thinking and process improvement mindset.
• Excellent communication, organizational, and problem-solving skills.
• Hands-on maintenance knowledge including HVAC, plumbing, appliance troubleshooting, and general maintenance workflows is a strong plus.

Requirements

• Open to candidates residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Benefits

• Competitive salary based on experience.
• Permanent remote work setup.
• Leadership and career growth opportunities.
• Supportive and operations-focused work environment.