[Hiring] Group Insurance Team Lead, Claims @Prudential Financial

Role Description

The Team Lead, Short-Term Disability/Absence and Paid Leave Claims will deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

• Lead the team to achieve customer service and claims management excellence.
• Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.
• Monitor, track and analyze reporting to ensure appropriate offset management of claims.
• Develop effective action plans that result in improved team and individual performance.
• Build and maintain internal and external customer relationships.
• Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
• Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
• Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
• Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

Qualifications

• Minimum of three years in a Group Insurance Operations or claims experience required.
• A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.
• Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
• Detail oriented with solid interpersonal skills.
• Proven strong Customer Service skills.
• Prior coaching, mentorship or leadership skills is a must.
• Ability to problem solve independently.
• Proven focus on continuous improvement.
• Ability to collaborate across business.
• Strong communication (verbal and written) and time management skills required.
• Proficiency in Teams, MS Word, and Excel.

Requirements

• Bachelor’s Degree preferred.
• Direct supervisory experience.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.