[Hiring] Insurance Claims Operations Associate @DoorDash USA

Role Description

DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role, you will manage the intake, documentation, and follow-up work that keeps cases moving efficiently from first report through resolution.

• Execute high-volume intake and case processing across multiple channels
• Prepare and submit FNOL details for claim establishment
• Review, organize, and accurately input incoming documentation and attachments
• Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
• Support operational workflows by addressing routing issues, intake gaps, and system exceptions
• Maintain accurate, consistent, and up-to-date data across multiple systems
• Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets
• Communicate effectively with internal teams to ensure timely and efficient case progression
• Contribute to continuous process improvements as workflows evolve with automation and AI

Qualifications

• 1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment
• Strong attention to detail and ability to follow structured processes consistently
• Comfortable working across multiple systems and tools simultaneously
• Ability to manage time effectively and meet daily productivity expectations
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Experience in insurance, claims, or risk operations is a plus (but not required)
• A process-driven mindset with a focus on accuracy and efficiency
• Ability to thrive in a fast-paced, metrics-driven environment
• Strong organizational skills and ability to manage repetitive workflows with consistency
• Adaptability as tools, systems, and workflows evolve with automation

Benefits

• Comprehensive benefits and perks including premium healthcare
• Wellness expense reimbursement
• Paid parental leave
• And more