[Hiring] Director of Operations - AV/EV @Amerit Fleet Solutions

Role Description

Amerit Fleet Solutions is seeking an experienced Director of Operations – AV/EV to lead field operations for our rapidly growing Autonomous Vehicle (AV) and Electric Vehicle (EV) segment. Reporting directly to the Assistant Vice President (AVP), AV/EV, the Director of Operations owns the day-to-day performance of field operations across the segment, including:

• Safety
• Quality
• Staffing
• Customer performance
• Operational efficiency
• Financial results

This leader will oversee a large, geographically dispersed organization of:

• Senior and Regional Operations Leaders
• Fleet Managers
• Service Advisors
• Technicians
• Other field personnel

While partnering closely with:

• Recruiting
• Training
• HR
• Finance
• Safety
• Procurement
• IT

Qualifications

• 10+ years of operations leadership experience, preferably within fleet maintenance, automotive, transportation, EV, AV, or another complex multi-site environment.
• Proven ability to lead large, geographically dispersed organizations through multiple levels of management.
• Strong operational and financial acumen with experience managing KPIs, budgets, productivity, and P&L performance.
• Strong fleet maintenance knowledge; EV, high-voltage, diagnostics, ADAS, or autonomous vehicle experience preferred.
• Demonstrated ability to build strong teams, develop leaders, and create a culture of accountability and performance.
• Strong customer orientation and ability to balance customer expectations with operational and financial requirements.
• Ability to thrive in a fast-paced, rapidly scaling, and constantly changing environment.
• Strong communicator who is proactive, data-driven, resilient, resourceful, and highly accountable.
• Ability to travel as required to support customers, teams, launches, and operational priorities.

Requirements

• Own all field operations for the AV/EV segment, translating strategy and customer commitments into consistent operational execution.
• Lead, develop, and hold accountable Senior Managers, Regional Managers, Fleet Managers, and field teams.
• Drive performance across Safety, Quality, Customer Satisfaction, Productivity, Fleet Availability, and Operational Efficiency.
• Own execution against operational KPIs, technician utilization, repair-order performance, staffing levels, customer SLAs, and financial targets.
• Ensure markets are appropriately staffed and operationally prepared to meet customer demand, including 24/7 operations where required.
• Build and protect a strong AV/EV culture centered on accountability, teamwork, safety, professionalism, and customer focus.
• Partner with Recruiting and Training to support workforce planning, hiring, onboarding, technical readiness, and leadership development.
• Serve as a senior operational escalation point for customers and field leadership, driving rapid resolution of performance and service issues.
• Lead operational execution for new customer launches, market expansions, fleet ramps, transitions, and new vehicle platforms.
• Partner cross-functionally to remove operational barriers and continuously improve segment performance.
• Maintain strong financial discipline across labor, overtime, travel, third-party spend, inventory, billing, and overall P&L performance.

Benefits

• Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $160,000-$180,000 depending on location and experience with bonus potential.
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Company Description

Amerit Fleet Solutions is a leading provider of comprehensive fleet maintenance and management solutions. Our AV/EV segment supports advanced electric and autonomous vehicle fleets, high-voltage systems, diagnostics, and emerging mobility technologies across a rapidly expanding network of customers and markets.