[Hiring] Director of Business Operations @Indeed

Role Description

As Director of Business Operations, you will report to the VP of Operations and help shape the future of our global Client Success and Operations organization. You will be central to driving organizational transformation and enabling scalable operations that deliver exceptional client outcomes. Your work will ensure that we are providing Client Success and Operations the space to drive great outcomes for Indeed clients.

• Manage cross-functional operational projects and initiatives that improve efficiency, business performance, and the customer experience.
• Drive AI strategy and impact within an agile team - directly influence key metrics across Client Success and Operations.
• Develop and implement scalable processes, tools, and frameworks to support the growth of the Client Success and Operations organization and ensure it can evolve to meet changing business priorities.
• Analyze data and provide insights to guide strategic decisions and resource allocation, with a focus on identifying opportunities to leverage AI and automation to enhance productivity.
• Ensure that Client Success activities are driving positive and measurable outcomes.
• Manage and mentor a team, fostering professional growth and a culture of high performance, continuous improvement, and accountability.
• Communicate progress, insights, and recommendations to Client Success & Operations leadership and cross-functional partners to drive alignment and execution of key initiatives.

Qualifications

• Requires a minimum of 17 years of related experience; or a minimum of 15 years with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience.
• Proven analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Proven experience managing multiple projects in fast-paced, ambiguous environments.
• Excellent communication skills, able to influence and engage collaborators at all levels.
• Experience with process improvement, change management, and operational frameworks.
• Strategic thinking, business judgment, and attention to detail.
• Adaptable and proactive, able to navigate ambiguity and drive results.

Benefits

• Quarterly bonuses
• Restricted Stock Units (RSUs)
• Paid Time Off policy
• Region-specific benefits

Company Description

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

• (*Comscore, Total Visits, March 2026)