[Hiring] Director of Group Operations Strategy & Development @Monzo

Role Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Our North Star in Operations is to deliver seamless support that builds trust, deepens loyalty, and powers Monzo’s sustainable, profitable growth. Sitting at the very heart of Monzo Global Operations, you will work within our Group COO team, partnering closely with the Global Operations Leadership team and key Monzo stakeholders to tackle our biggest strategic priorities in pursuit of our challenging goals. You will bridge the gap between bold ambition and rigorous operational execution - turning complex challenges and priorities into clear, measurable actions to progress across UK Operations, EU Operations and Controls. In this role you will build strong relationships with leadership across Customer Operations, EU Operations, Controls, Finance, Tech disciplines and the wider Monzo team, working collaboratively to help build and deliver on our Group COO strategy and operating model.

• Setting the GCOO Strategy : Define, align, and maintain a clear strategy for the Group COO team.
• Goal Setting & Alignment : Lead the goal-setting process for the GCOO area.
• Financial Control & Insight : Partner closely with Finance to build and embed a simple, dependable monthly reporting process.
• Global Operating Model : Lead the shift as GCOO transitions into a fully functioning global operating model.
• Strategic Project Delivery : Take full accountability for a range of high-impact short and medium-term strategic projects.
• Tracking & Governance : Track progress against the GCOO strategy and ensure key updates are clearly communicated.

Qualifications

• Extensive experience operating at a senior strategic level (ideally within fintech, or complex operational environments).
• Track record of shaping business strategy through structured problem-solving, data, and deep business insight.
• Proven executor, able to turn strategy into executable projects.
• Ability to switch between the strategic and practical with ease.
• Experience in highly matrixed environments where ownership is shared.
• Strong communication skills with the ability to translate complex operational or technical signals into clear executive narratives.
• Thrives in unstructured environments where no playbook exists.
• Financial discipline and analytical capability.
• Experience navigating complex global versus local operational structures.
• Superb communication skills with a proven ability to distill complex ideas into actionable insights.

Requirements

• Experience partnering with Finance to connect operational levers directly to commercial performance.
• Aptitude for managing trade-offs across multiple markets.

Benefits

• £112,200 - £146,850 + Incentive awards.
• Work from home setup with Macbooks provided.
• Extra support for fully remote workers.
• Additional benefits as outlined in the full list.

Company Description

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.