[Hiring] Director, CareIQ Service & Network Performance @CorVel Career Site

Role Description

The Director, CareIQ Service & Network Performance, is responsible for driving enterprise-wide service excellence across CareIQ by overseeing client performance, provider relations, vendor governance, network performance, quality initiatives, and operational improvement strategies. This role serves as a strategic leader focused on optimizing service delivery, improving customer and provider experiences, reducing operational friction, and creating scalable processes that support future growth. The position bridges Operations, Client Performance, Provider Relations, and Vendor Management to ensure accountability, consistency, and continuous improvement across all service lines. This is a remote role.

Qualifications

• Minimum of Bachelor’s degree in business, healthcare/related field, or a combination of education and equivalent experience
• Master’s degree in business, healthcare or related field with experience preferred
• Prior managerial experience in Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions preferred
• At least 5 years of prior management experience in healthcare services required

Requirements

• Leadership of Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions
• Vendor and Network Performance Governance, including vendor relationships, provider network performance, service-level adherence, contract performance monitoring, network adequacy, capacity planning, and strategic network initiatives
• Network strategy, performance, and capacity planning
• Service delivery performance oversight and quality management
• Escalation governance and root cause analysis
• Process improvement and operational excellence initiatives
• Business analytics, KPI ownership, and performance reporting
• Workflow optimization, automation, and AI-driven efficiencies
• Cross-functional collaboration to improve scalability, consistency, and customer outcomes
• Oversight of client onboarding, implementation, service adoption, training, and customer success programs
• Executive-level resolution of complex client, provider, vendor, and operational escalations
• Development and oversight of quality assurance programs, service audits, corrective action plans, and continuous improvement initiatives
• Financial stewardship, including resource planning, budgeting, productivity management, expense oversight, and operational performance optimization
• Leadership of organizational change initiatives, process transformation efforts, and strategic growth readiness planning
• Establishment of governance frameworks, accountability standards, and performance management processes across service delivery functions
• Ownership of client experience strategy, customer feedback programs, service-level insights, customer satisfaction trends, and retention support
• Partnership with Product leadership to support successful implementation, operationalization, and scaling of CareIQ products and services
• Additional duties as assigned

Benefits

• Comprehensive benefits package for full-time regular employees
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K and ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).