[Hiring] Service Director @GE HealthCare

Role Description

The Service Director role will cover the Sacramento and Reno service area, focusing on the California Valley (CA-99 corridor) and Northern Nevada for diagnostic imaging equipment (service/installation).

This role is responsible for implementing the service strategy within the market and driving the achievement of all operational and commercial business objectives through leading and coaching Field Engineers. Key responsibilities include:

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area.
• Direct people management responsibility including staffing and performance development.
• Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
• Display situational awareness to address complicated manufacturing processes with technical variety and/or interdependent production cycles.
• Act as a resource for colleagues with less experience and may lead small projects with low risks and resource requirements.
• Convey performance expectations and handle sensitive issues.

Qualifications

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related experience).
• 5+ years of experience in leading teams with a demonstrated ability to coach and mentor team members.
• Demonstrated verbal and written communication skills.
• Ability to analyze and resolve problems and lead programs/projects.
• Proven experience in successfully managing customer relationships.
• Must live or be willing to relocate to the Greater Portland area (a relocation package will be provided for out of state candidates).
• Must be willing to travel 2-3 days in the field (40-50% travel).

Requirements

• Prior experience managing a Field Service team in equipment maintenance.
• Prior field sales or field service experience.
• An inclusive leader that builds a connection through personal involvement and trust.
• Proven ability to influence and drive change.

Benefits

• Competitive pay range: $108,000.00-$162,000.00 Annual.
• Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.