[Hiring] Legal Services Director @Mokolo Law Firm

Role Description

Mokolo Law Firm, PLLC is a fast-growing Family Law and Immigration firm serving the Houston metro. We're nearly doubling revenue by the end of 2027, and we need an operator who builds systems, not someone who just keeps the lights on.

The Director of Operations runs the business side of the firm so the Managing Attorney can lead instead of manage. You'll own execution of our 2027 growth plan across performance, intake, hiring, systems, finance, and client experience.

Our standard: If it repeats, it becomes a system. If it has a number, someone owns it. If it needs the CEO, it comes with a recommendation, not a question.

This is not an office manager role. Daily office administration stays with our Office Manager. You'll build what sits above it: KPIs, SOPs, hiring, intake performance, financial discipline, and accountability.

Qualifications

• 5+ years in operations leadership, including 2+ years at a law firm or high-volume professional services firm
• A proven record of scaling a business: you've hired teams, built SOPs, installed KPIs, and can show the numbers
• Comfortable reading a P&L, building a cash forecast, and managing to budget
• Experience managing managers and holding people accountable
• Hands-on experience with practice management software and a CRM (MyCase, Clio, Lawmatics, or similar)
• Experience managing remote team members across time zones
• Clear, direct written communication

Requirements

• Performance & KPIs
  • Build and run a weekly dashboard: leads, conversion, new matters, collections, aging AR, and billable hours by person
  • Set and track KPIs for every role; run weekly leadership huddles and monthly one-on-ones
  • Write and execute accountability plans when targets are missed
• Intake & Sales Operations
  • Partner with the intake manager to hit 5-minute callbacks, a 70%+ show rate, and a 40%+ sign rate
  • Balance sales capacity across practice areas; keep CRM and call-tracking data clean
  • Enforce the fee schedule and discount-approval rules
• Hiring & People Operations
  • Run recruiting for attorneys, paralegals, intake, and front-desk roles
  • Own 30/60/90 onboarding for every new hire
  • Manage workflow and quality for our remote paralegal team
  • Own HR policies, the handbook, offboarding, and payroll coordination
• Systems & Technology
  • Complete our move to MyCase as the firm's single system of record
  • Build the firm's SOP and policy library
  • Automate repeatable work with workflows, templates, and AI tools; manage vendors and subscriptions
• Finance & Collections
  • Run a weekly cash forecast and a monthly P&L review against targets
  • Oversee billing, collections, trust application, and aging-AR follow-up
  • Track marketing ROI by practice area
• Client Experience & Growth
  • Set and enforce client service standards; handle escalated complaints
  • Ensure a review request goes out at every case close-out
  • Run former-client reactivation and referral-source tracking
  • Build the operating playbook for future locations

Benefits

• Not a fit if you need a large team to delegate to on day one
• Prefer advising over executing
• Avoid hard performance conversations

Company Description

Mokolo Law Firm, PLLC is a fast-growing Family Law and Immigration firm serving the Houston metro.