[Hiring] Senior Customer Experience Manager @Bennie

Role Description

The Enterprise Senior Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional, high-touch service experience for an assigned book of enterprise-segment customers (~500+ lives). The Enterprise CEM serves as the primary day-to-day service relationship owner for assigned enterprise customers, while partnering closely with Enterprise Benefits Consultants in the development and delivery of key benefit strategies, multi-year benefit strategies, complex renewals, and helping to develop and maintain relationships with customers and external partners.

Qualifications

• Experience working in benefits consulting and supporting an enterprise-level book of business.
• Engaging with insurance carriers, TPAs, PBMs, and vendors to ensure effective execution and operational excellence.
• Exceptional analytical, project management, communication, and relationship building skills.
• Excited to work in a technology-forward environment to help deliver exceptional consulting service and experience.

Requirements

• 4+ years of account management experience supporting a benefit consulting team and enterprise/large-group book of business (~500+ lives).
• Robust experience working with fully insured and self-funded medical benefits programs and service channels, and most ancillary lines of coverage.
• Active Life & Health Producer’s License.
• Demonstrated executive presence and strong presentation skills tailored to senior HR leadership and benefit directors.
• Demonstrated proficiency with AI productivity tools and comfort with prompts that support efficient work processes.
• Strong proficiency in MS Excel, Word, and PowerPoint.

Benefits

• Competitive salary for this fully remote position, commensurate with experience and qualifications.
• Estimated annual salary range for this role is USD80,000 to USD120,000.
• Flexible Time Off: Flexible vacation policy and paid company holidays.
• Remote-first environment: 100% remote (must be based in the US).
• Health Benefits: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program.
• Wellness Benefits: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment.
• Stock Options: All full-time employees are granted stock options.
• Remote Work Stipend: A $1,000 WFH Stipend.
• Paid Parental & Bonding Leave.
• Employee Referral Bonus Program.

Company Description

Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers. Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.