[Hiring] Customer Experience Coordinator @World Kinect

Role Description

At World Fuel, our customers are at the center of everything we do. As a Customer Experience Coordinator, you will play a critical role in delivering exceptional service and building strong customer relationships.

• Serve as a trusted resource for customers by responding to incoming calls, emails, and service requests.
• Process customer orders and ensure timely and accurate fulfillment.
• Update and maintain customer account information with a high degree of accuracy.
• Identify customer needs and provide solutions that enhance the customer experience.
• Work across multiple communication channels, including phone, email, and in-person interactions.
• Partner closely with operations and field teams to resolve customer concerns and service issues.
• Monitor and balance truck inventory records to support operational accuracy.
• Complete daily administrative and operational tasks while meeting established deadlines.
• Deliver professional, timely, and accurate communication to both internal and external customers.
• Support team initiatives and contribute to a collaborative work environment.

Qualifications

• High school diploma or equivalent preferred.
• 6+ months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a related customer-facing role.
• Experience working in a high-volume environment is a plus.
• Basic computer proficiency, including Microsoft Office and email systems.

Requirements

• Strong customer service skills and a genuine desire to help others.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Self-motivated with the ability to work independently while also contributing to a team.
• Comfortable learning new systems and processes.

Benefits

• Comprehensive Benefits
• Medical, dental, and vision coverage
• HSA and FSA options
• Teladoc services
• Employee Assistance Program
• Preventive care covered at 100%
• Invest in Your Future
• 401(k) with company match
• Company-paid life insurance and AD&D coverage
• Short-term disability coverage
• Work-Life Balance
• 160 hours of paid time off
• 8 paid holidays
• Learn and Grow
• Access to LinkedIn Learning and professional development resources
• Opportunities to build new skills and advance your career
• Additional Benefits
• Long-term disability coverage
• Accident and critical illness insurance
• Legal and identity theft protection

Company Description

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.