[Hiring] Consultant – Operations Implementer @Cyncly

Role Description

The role is responsible for leading the operational training and implementation phase of client projects. This includes educating clients on the Operations and or Finance components within contractERP and ensuring they are equipped to successfully adopt the system. The role requires analyzing client business needs and existing workflows to recommend optimal processes for completing transactions within the platform. Additionally, the position collaborates closely with internal teams to enhance implementation methodologies and support smooth, successful go‑live experiences for clients.

Key Responsibilities

• Project Support & Coordination
  • Assist with projects, tasks, and communications for implementations, re‑implementations, and system upgrades
  • Manage and assist internal and external project resources
  • Maintain and assist with upkeep of the project task list
  • Ensure project deliverables are completed on schedule
  • Understand and assess client needs
  • Analyze process bottlenecks and recommend solutions
  • Identify and communicate opportunities for process improvement
  • Identify gaps in contractERP workflows
  • Document requirements for client-specific customizations
  • Assume delegated portions of Operations responsibilities during implementations
• Client Training & Implementation Execution
  • Train clients on full contractERP or Business Central process flows
  • Develop and refine detailed homework and pilot test scripts for client use
  • Assist clients throughout the pilot testing process
  • Apply business knowledge to recommend industry best practices and configuration solutions
  • Support teams and clients through cutover activities during go‑live
  • Provide post–go‑live support to users during initial adoption
  • Collaborate with internal AIT teams throughout implementation cycles
• Internal Team Support
  • Assist the support team with issue resolution as needed
  • Provide internal support or training to other AIT team members when required
  • Contribute to improving implementation processes, enhancing documentation, and producing updated training videos
• New Functionality
  • Learn and understand new functionality related to operations workflows
  • Test new functionality and validate that it performs correctly
  • Assist in updating training plans, documentation, and videos to incorporate new features
  • Prepare to train clients on newly added functionality
• Software Release Activities
  • Assist with Quality Assurance testing for each software release
  • Collaborate with the team to update documentation and videos associated with release changes

Qualifications

• Experience with Microsoft NAV/Business Central (BC) required
• Experience with contractERP (cERP) preferred
• 2–5 years of Door and Hardware (DHI) industry experience as a Project Manager or Project Administrator preferred
• Intermediate Microsoft Excel skills
• Strong written and verbal communication skills
• Self‑motivated with the ability to work independently
• Confident in personal skills and decision‑making
• Strong professional presence
• Comfortable with public speaking and client-facing interactions
• Ability to manage multiple projects in a fast‑paced, rapidly changing environment
• Strong time‑management skills with the ability to meet deadlines
• Highly organized and detail-oriented
• Ability to travel as needed

Benefits

• Expected salary range is $95,000 - $115,000 USD, depending on location, experience, and qualifications
• Eligibility for additional compensation such as bonuses, commissions, or equity
• Comprehensive benefits package

Equal Opportunity Employer Statement

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.