[Hiring] Business Operations & People Manager @Manila Recruitment

Role Description

The Business Operations & People Manager is the person who keeps the business running smoothly behind the scenes. They own critical operational processes, especially billing, payments, automation, onboarding/offboarding, HR operations, and administrative coordination—and make sure nothing falls through the cracks.

The role is essentially the operational owner and problem-solver: ensuring recurring processes happen accurately and on time, monitoring automated systems, handling exceptions, and continuously improving how the company operates through AI and automation.

Duties and Responsibilities

• Core Responsibilities
  • Supervise the systems, own the exceptions, build what's missing, and drive the human-judgment work around them.
• Billing & Payments Oversight
  • Review, oversee, and make sure every client pays on time, the exact amounts they owe — nothing slips.
  • Own the end-of-month billing review and sign off before the automated charge run goes out.
  • Monitor automated charging and auto-reconciliation (card + bank wire); intervene only on what the system flags.
  • Resolve exceptions: mismatches, declined cards, unmatched wire confirmations, self-service payment issues.
  • Catch billing anomalies (accounts billed past contract end, listing-count drift) and route fixes to engineering.
  • Drive collections on overdue and churn-risk accounts surfaced by the automated reports.
• Onboarding & Offboarding — Clients and Team
  • Supervise onboarding of new clients and tenants joining the software - billing configured correctly before the first cycle, accounts and integrations set up right.
  • Supervise the automated client offboarding workflow for those leaving; step in only on failures; confirm clean teardowns (billing stopped, listings disconnected, integrations closed).
  • Run employee onboarding and offboarding - accounts, tools, access, contracts, and equipment for people joining or resigning from the software.
• Knowledge Base Ownership
  • Generate, update, and manage the knowledge base for the software.
  • Keep documentation current as features ship; turn recurring questions and support cases into clear articles.
  • Make the knowledge base the single source of truth for how the software works - for clients and for the team.
• Process Improvement & Automation
  • Take instructions and priorities from the Founder and build them into documented, repeatable, automated processes.
  • Continuously spot what should be automated or improved next - and push to make it happen.
  • Write clear specs and tickets for engineering when a process needs product/automation work.
  • Keep automations and dashboards healthy; own the exception queues they produce.
• HR Operations
  • Payroll submission - on time, every cycle.
  • Contractors - agreements, payments, and adjustments.
  • Maintain and administer the core HR software (Deel) and related systems - time-off, records, compliance.
  • Team moments - birthdays, milestones, and the human touches that keep a remote team connected.
• Conventions, Logistics & Assistance
  • Coordinate with vendors and service providers.
  • Flights, tickets, and purchases for the team.
  • Budget allocations per person; business-travel arrangements end-to-end.
  • Temporary credit cards and expense logistics.
  • Company conventions, offsites, and events - planned and executed within budget.
• Recruitment
  • Open and coordinate new positions with recruitment vendors and agencies.
  • Run and continuously improve the internal interview process.
  • Manage and coordinate hiring with internal managers and leaders from opening to offer.
• Additional Admin
  • Any additional administrative responsibilities the operation needs - you're the person who makes sure nothing falls between the chairs.
• Ultra Tech-Savvy, Heavy Claude AI User - Non-Negotiable
  • This is critical and non-negotiable. You must be an ultra tech-savvy, super AI-oriented person - for any task you perform, your first instinct should be AI.
  • You will use Claude (Anthropic's AI) heavily, every single day: investigating exceptions to the systems flag, analyzing billing data, drafting client and internal communications, writing knowledge-base articles, building trackers and documents, and designing the next automations.

Qualifications

• 5+ years in operations, finance/billing, people ops, or a blended ops role; you don't need hand-holding.
• Ultra tech-savvy - you learn new tools instantly and are fluent with AI, automation, and modern SaaS.
• Advanced AI automation skills - able to build workflows and automations from scratch using Claude and similar AI tools.
• A systems thinker - you'd rather spend a day building a process than a week repeating a task.
• A relentless multitasker - comfortable holding billing oversight, HR, logistics, recruitment, and knowledge management in the air at the same time.
• Sharp with numbers, spreadsheets, and detail; nothing slips through.
• Hands-on billing experience, including payments, invoicing, reconciliation, or collections.
• People Operations/HR experience - admin-level exposure is sufficient.
• Highly responsive and quick to act on requests and exceptions.
• Strong process-improvement mindset, with a focus on using AI to increase efficiency.
• Strong, clear English communication (client-facing and team-facing).
• Reliable, proactive, and takes full ownership.
• Comfortable working independently and managing multiple priorities with minimal supervision.
• Industry experience in property management, short-term rentals, SaaS, subscription businesses, or other tech-driven/fast-paced environments is a plus.

Job Type

• Permanent
• Full Time

Work Schedule

• Monday to Friday
• Ideally, 10:00 AM Israel time (flexible as needed), or 3:00 PM Philippine time.

Location

• Work From Home

Industry

• Real Estate Technology