[Hiring] Willow Inpatient Analyst @Shree Narayani Networking Solutions

Role Description

• Support & Implementation:
  • Responsible for the design, configuration, testing, implementation, and ongoing support of the Epic Willow Ambulatory (retail/outpatient pharmacy) application.
• Workflow Optimization:
  • Analyze and translate retail pharmacy operational needs into Epic configuration to improve efficiency, standardization, and scalability.
• Pharmacy Operations Partnership:
  • Work closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure stable and efficient medication workflows.
• Application Maintenance:
  • Perform routine system maintenance, resolve incidents, and implement application enhancements in a high-volume retail pharmacy environment.
• Project Management:
  • Independently manage assigned tasks and small-to-medium pharmacy initiatives, balancing enhancements with production support.
• Testing & Validation:
  • Participate in integrated testing, workflow validation, cutover planning, go-live support, and system stabilization efforts.
• Integration & Vendor Coordination:
  • Support and troubleshoot integrations with third-party retail pharmacy systems, dispensing hardware, and vendor platforms; collaborate with interface and vendor teams.
• Cross-Team Collaboration:
  • Collaborate with Willow Inpatient team and other pharmacy IT teams to align enterprise build, share knowledge, and standardize processes.
• Documentation:
  • Create and maintain system build documentation, workflow descriptions, test artifacts, and support materials according to enterprise standards.
• Continuous Improvement:
  • Contribute to the ongoing improvement of pharmacy system support processes, documentation standards, and operational workflows.

Qualifications

• Associate's degree (Bachelor's preferred)
• Epic Willow Inpatient certification
• At least 2+ years relevant experience
• Proficiency in Microsoft Office
• Must be eligible to convert to full-time without sponsorship (USC/GC only)