[Hiring] Tissue Family Services Coordinator @INFINITE LEGACY

Role Description

Under the general direction of the Regional Clinical Manager, Family Services - Tissue, the Tissue Family Services Coordinator 1 (TFSC 1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. The Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process.

• Establish initial contact over the phone with the potential donor family.
• Offer the option of tissue and eye donation in accordance with all state, federal, and industry-related regulations.
• Provide trauma, grief, and bereavement support services for the family over the phone during initial contact.
• Identify if additional support is needed and connect the family with local hospital or community resources.
• Communicate plans for grief and bereavement services to the Aftercare Team at Infinite Legacy.
• Complete all necessary documentation within the time limits established by Infinite Legacy and its regulatory bodies.
• Collaborate with local funeral homes and whole-body donation programs.
• Work in conjunction with appropriate Infinite Legacy staff during local tissue and eye cases.
• Triages phone calls from families regarding tissue donation needs, hospice referrals, and medical evaluation for donation.
• Navigates sensitive conversations regarding the rejection of tissues post-donation process.
• Facilitates communication with outside OPOs who require local registry checks.
• Initiates follow-up support to donor and non-donor families when appropriate.
• Participates in continuing education as identified by the Family Services Manager – Tissue.
• Attend regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.

Qualifications

• Master’s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree. Bachelor’s degree will be considered if relevant experience is met.
• 1-2 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc.

Requirements

• Ability to interact with grieving families in a supportive, empathic manner while considering cultural diversities.
• Ability to communicate effectively, verbally and in writing.
• Comfortable using technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet.
• Must be highly accountable and able to work autonomously.
• Possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
• Tissue FSCs will do twelve 12-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings.

Benefits

• Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
• Paid Time Off: Take the time you need to relax and recharge.
• 401K: Plan for your future with employer contributions.
• Life & Disability Insurance: Peace of mind, no matter what happens.
• Pet Insurance Discounts: Because your furry friends matter too!
• Tuition Reimbursement: We support your growth and development with education assistance.