[Hiring] Field Service Coordinator @Humana

Role Description

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity.

This role involves meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive health outcomes.

• Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contact members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care, and identify LTSS providers and community partnerships.
• Develop and continuously modify the Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.).
• Support members through navigation of their LTSS and related environmental and social needs.
• Utilize available information pertaining to member to prevent the need for administration of duplicative assessments.
• Focus on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
• Assist members in maintaining Medicaid eligibility.
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.

Qualifications

• Bachelor's degree in health and human services field.
• 2 or more years of related experience.
• Knowledge of Microsoft Office Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• This position requires you to reside in one of the following Indiana Counties: Cass, Fulton, Howard, Miami, Tipton, or Wabash.

Requirements

• Previous experience with electronic case notes documentation and experienced with documenting in multiple computer applications/systems.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.