[Hiring] Patient Pay Collections Specialist @ZOLL Medical Corporation

Role Description

Collects correct payments from patients, while minimizing patient complaints.

Essential Functions

• Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment.
• Utilize collections expertise to identify and escalate patient grievances to management.
• Makes collection phone calls on all past due accounts targeting outstanding accounts for overdue payments regarding 90 plus day old accounts.
• Ensure all payment plan tracking documents are updated daily.
• Serve as a customer service point of contact for all inbound calls routed to the department.
• Resolve patient account issues in a respectful and timely manner.

Qualifications

• High School Diploma or equivalent required.
• 2+ years’ experience in medical collections or 3+ years within a call center environment required.
• Experience working with all payer types to include Medicare, Medicaid, and third-party commercial insurance companies preferred.

Requirements

• Ability to handle multiple tasks simultaneously under strict deadlines.
• Working knowledge of Microsoft Office with an intermediate knowledge of Excel.
• Strong written and oral communication skills.
• Spanish-speaking candidates with strong written and verbal communication skills are preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand; walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Compensation

The hourly pay rate for this position is: $21.80 to $24.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.