[Hiring] Sr. Credit/Collections Specialist @McKesson

Role Description

We are seeking remote customer-focused Sr. Credit/Collections Specialist who thrives in a fast-paced, high-volume Accounts Receivable service environment. This role serves as a primary point of contact for a large volume, business critical customer portfolio and requires individuals who can balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience.

Successful candidates will possess strong critical thinking abilities, excellent communication skills, and a passion for advocating on behalf of customers. They must be a solution-oriented negotiator who is comfortable managing a high volume of inbound and outbound interactions across multiple channels, including phone, email, and AI-enabled customer engagement tools.

• Proven experience managing complex high-volume collections portfolios with high-value delinquent accounts
• Customer-first mindset with a commitment to delivering a white-glove service experience
• Proven success with high-volume customer interactions
• Strong problem-solving and critical-thinking capabilities - work towards building solutions
• Ability to de-escalate customer concerns and drive issues to resolution
• Superb verbal and written communication skills
• Strong multitasking ability across multiple systems and communication channels
• Ability to prioritize competing demands while maintaining accuracy and quality
• High level of accountability, professionalism, and ownership
• Adaptability in a dynamic, continuously evolving environment
• Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions

Qualifications

• Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience

Preferred Experience

• Experience supporting complex customer accounts and sensitive customer situations
• Demonstrated ability to meet productivity, quality, and customer satisfaction metrics
• Experience working in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred
• Track record of collaborating with internal partners to resolve customer issues quickly and effectively

Working Environment

• Location: Fully remote
• Hours - Monday thru Friday 8a-5p CT, with a 10a-7p CT rotation

Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

• Base Pay Range for this position: $22.91 - $38.18
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.