[Hiring] Credit- Past Due Collections Specialist III @LaCrosse Footwear

Role Description

The Credit-Past Due Collections Specialist III is responsible for Collection and Accounts Receivable. Primary areas of responsibility include:

• Resolving non-standard deductions
• Complex cash application
• Cross-department billing and shipping issues
• Serving as the first point of escalation for Specialist I and II team members

Essential functions of the position include:

• Manage collections on an assigned portfolio of complex accounts, including accounts with retailer-specific portals, terms, and compliance requirements.
• Research and resolve deductions and chargebacks (shortages, pricing, promotional, RMA, compliance); dispute or adjust within assigned approval authority and escalate amounts above it.
• Establish credit lines for new accounts and adjustments for existing accounts in accordance with company policies.
• Reconcile customer accounts and prepare statements of account on request.
• Release and approve orders for shipment based on account status.
• Partner with Routing & Logistics, EDI, Sales, and Customer Service to resolve the root cause of recurring billing and shipping issues.
• Serve as escalation point and backup for Specialist I and II team members; help train on procedures and team workflows.

Qualifications

• High school diploma or equivalent; college-level accounting coursework preferred.
• 3 to 5 years of credit, collections, or accounts receivable experience required.
• Experience with retailer deductions and vendor portals.
• Strong Excel skills, including formulas, VLOOKUP, pivot tables, and reconciling data from multiple sources. Company-developed Excel test required.
• System used: Microsoft Dynamics 365 Finance & Operations.
• Retailer, dealer, and payment portals (such as Esker).
• Ability to use company-approved AI tools (such as Microsoft Copilot and Claude) in accordance with LFI's AI policy, including protecting confidential data and verifying output before relying on it.
• Sets daily priorities independently within a defined portfolio; escalates exceptions outside approval authority.
• Achieves collection results without jeopardizing customer relationships.
• Communicate clearly in writing with customers and internal departments.
• Works effectively in a team environment.
• Must be willing to conduct oneself in accordance with LFI's Core Values.

Requirements

• Remote position; a reliable internet connection is required.
• Regularly required to maintain communication on telephone via headset.
• Must sit for extended periods.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally lift, push, pull, or carry up to ten (10) pounds.

Reporting

This position reports directly to: Credit Supervisor