[Hiring] Director of Billing and Collections @ServiceTitan

Role Description

We are seeking a strategic and results-driven Director of Billing & Collections to lead and optimize our global end-to-end Order-to-Cash (O2C) operations. In this high-impact leadership position, you will oversee customer invoicing, collections, and accounts receivable, and dispute resolution across all entities.

You will serve as a key operational partner across Finance, Sales, and Corporate Engineering, driving core system initiatives, streamlining billing workflows, and collaborating closely with Deal Desk to ensure complex deal structures transition seamlessly from contract to cash. Additionally, you will partner closely with the Revenue Accounting team to ensure seamless execution and support during the monthly close cycle. You will manage and scale a high-performing hybrid team of onshore and offshore resources, balancing strong financial governance with exceptional customer experiences.

If you thrive in a fast-paced environment at the intersection of Financial Operations, Sales Alignment, and Systems Engineering, this role offers an exceptional opportunity to drive revenue integrity, reduce DSO, and scale our infrastructure.

What You'll Do

• Team Leadership & Offshore Management:
  • Lead, mentor, and scale the billing and collections teams, including AR accountants across onshore and offshore locations.
  • Foster a performance-driven, customer-centric culture that balances firm financial control with high-quality customer touchpoints.
• Cross-Functional Sales Partnership & Deal Desk Alignment:
  • Partner closely with Sales leadership and Account Executives to build strong relationships that empower sales teams to support collection efforts and resolve billing disputes efficiently.
  • Work directly with Deal Desk and Legal during contract negotiations and the contract signing process.
  • Leverage sales relationships to turn sensitive collection discussions into positive customer touchpoints that protect long-term account value.
• Revenue Accounting & Monthly Close Partnership:
  • Partner closely with the Revenue Accounting team to support the monthly financial close cycle, ensuring timely billing cutoff.
  • Provide accurate monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations to support smooth financial reporting and audit readiness.
• Billing Operations, Invoicing & Revenue Compliance:
  • Oversee the accuracy, timeliness, and completeness of all customer billing streams across SaaS subscriptions, usage-based models, and enterprise contracts.
  • Ensure all billing workflows and transaction flows comply with revenue recognition standards (ASC 606 / IFRS 15) and regional/international tax requirements.
  • Supervise the resolution of complex billing inquiries, unapplied cash, and escalated customer account discrepancies.
• Credit & Collections Strategy:
  • Direct global collections strategy to maximize cash recovery while preserving key customer relationships.
  • Analyze delinquent accounts, bad debt trends, and aging profiles; implement targeted strategy to minimize write-offs and allowance reserves.
  • Drive automated cash application strategies and automated collection escalation workflows.
• Process Optimization & Systems Initiatives:
  • Continuously streamline Order-to-Cash processes by identifying operational bottlenecks, eliminating manual interventions, and establishing best-in-class workflows across global operations.
  • Partner closely with Corporate Engineering (IT), Finance Systems, and Product teams on system architecture initiatives—leading the strategy, design, testing, and deployment for billing platform enhancements, revenue engines, and collection tools.
  • Maintain robust internal controls (SOX compliance where applicable) and lead internal and external financial audit preparations.

Qualifications

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations, with at least 5 years in a managerial or directorship role overseeing global O2C functions.
• Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required (Master’s or CPA preferred).
• Strong experience collaborating directly with Revenue Accounting and Finance teams to support month-end close processes, AR reconciliations, and revenue recognition compliance.
• Proven track record of managing and scaling offshore teams, third-party BPO vendors, or global shared service centers with high standards of operational quality.
• Deep experience collaborating with Deal Desk and Legal to structure commercial terms that balance sales speed with billing operational feasibility.
• Hands-on leadership experience partnering with IT/Corporate Engineering on major finance system initiatives (e.g., Salesforce, Workday).
• Demonstrated ability to map, streamline, and automate manual order-to-cash workflows into highly scalable, automated global operations.
• Strong understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.
• Exceptional communication, negotiation, and stakeholder management skills with proven ability to build consensus across cross-functional teams and executive leadership.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.