[Hiring] Patient Intake Coordinator @Sailor Health

Role Description

We're hiring a full-time remote Advocacy Care Navigator to serve as a trusted guide for existing Sailor Health patients who are ready to take the next step in their care journey through our advocacy services. In this role, you'll connect with patients who have already begun working with a therapist and support them in accessing the additional resources, coordination, and advocacy they need to thrive.

This role blends patient support, care coordination, and emotional guidance. You'll be the steady, familiar voice that helps an established patient feel truly supported beyond their therapy sessions - walking them through advocacy intake with warmth, clarity, and close attention to detail.

It's a great fit for someone who finds meaning in continuity of care and who thrives at the intersection of empathy and execution.

Qualifications

• Empathetic and clear communicator.
• Highly organized and detail-oriented.
• Tech-comfortable.
• Mission-aligned.
• Experience welcome, not required.

Requirements

• Conduct intro calls with existing patients who are interested in Sailor Health's advocacy services, following a similar structure to care navigation intake conversations.
• Guide patients through the advocacy onboarding process with warmth, clarity, and attention to detail.
• Coordinate closely with the advocacy team to ensure smooth transitions and follow-through.
• Manage patient communications across multiple stages of the process, including follow-ups, missed calls, and reassignments.
• Work within tools like Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot to keep records accurate and up to date.

Benefits

• Mission with impact: Help bring life-changing care to a population that's too often overlooked.
• Remote-first team: Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
• Growth and ownership: Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
• Make someone's day, every day: Your work helps advocates feel supported so they can deliver their best care to patients who need it.