[Hiring] Patient Account Representative II @UTHealth (University of Texas Health Science Center at Houston)

Role Description

UTHealth Houston is hiring the Patient Account Representative II position within Revenue Cycle to join their team of professionals! This position is for the back-end functions of the revenue cycle process, covering the full spectrum of patient accounting services. It places a strong emphasis on insurance follow-up and denials resolution as core areas of specialization.

• Manages account resolution related to insurance follow-up and denials management.
• Overseas back-end revenue cycle functions from discharge through final account resolution.
• Coordinates with payers to resolve outstanding claims and ensure timely reimbursement.
• Specializes in identifying, tracking, and resolving claim denials to reduce delays and prevent revenue loss.
• Payer Portal Management: Performing payer reconsiderations and appeals tasks directly via portals.
• Plan Proficiency: Deeply understanding payer plan types, processes, and requirements.
• Trend Analysis: Investigating and identifying broader payer trends.
• Billing & Coding: Applying a basic understanding of professional billing and coding practices.
• System Knowledge: Utilizing knowledge of EPIC Professional Billing.

PLEASE NOTE:

• Location: Remote (2-4 weeks onsite for training, 1851 Crosspoint Ave, 77054). Must be able to attend any required onsite meetings.
• This is a Remote position, but you must reside in Texas.
• We DO NOT provide lodging or mileage reimbursement for training.

Qualifications

• Basic knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting.
• Proficient in MS Office with emphasis in Excel, 10-key and math.

Requirements

• High School Diploma or equivalent.
• Three years hospital/medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare.

Benefits

• 100% paid medical premiums for our full-time employees.
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year).
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service).
• Build your future with our awesome retirement/pension plan!
• Free financial and legal counseling.
• Free mental health counseling services.
• Gym membership discounts and access to wellness programs.
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care.
• Plus many more!

Company Description

UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide.