[Hiring] Medical Office Receptionist @Northern Arizona Healthcare

Role Description

The Medical Office Receptionist undertakes a variety of day-to-day office and clerical tasks to ensure that office operations run smoothly and are successful in supporting other business activities. This is a remote scheduling/phone position for the clinic.

• Obtains insurance information, collects payments, and works with the scheduling system.
• Acts as an interdepartmental staff liaison between staff, providers, and customers to ensure professional service and promote customer relations.
• Functions with minimal supervision and demonstrates appropriate decision-making skills within established guidelines.
• Maintains strict confidentiality and utilizes discretion at all times.

Responsibilities

• Administrative
  • Answers multi-line telephones, operates and troubleshoots photocopiers, and uses a variety of office equipment.
  • Secures, sorts, opens, and distributes forms, mail, communications, office supplies, and office equipment.
  • Provides backup coverage for other support staff, ensuring completion of assignments.
  • Coordinates and maintains efficient office operations.
  • Maintains scheduling system so records are accurate and complete.
  • Maintains reports involving patient scheduling (i.e., Tele Vox).
  • Trains and orients appropriate office staff on front office responsibilities.
  • Inventories and reorders necessary equipment/supplies.
• Patient Experience
  • Anticipates and promptly responds to customer needs.
  • Actively listens to the people we serve and co-workers.
  • Provides prompt and courteous service and communicates when service is delayed.
  • Prevents, calms, or diffuses irate callers and patients.
• Finance and Insurance Authorization
  • Checks patient insurance eligibility and updates demographics.
  • Processes varied types of payments from patients.
  • Performs end of day reconciliation and corrects billing errors.
  • Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures.
  • Ensures appropriate consent for care and authorization to obtain or release information are obtained.
• Communication
  • Prepares and distributes departmental communications to internal staff as directed.
  • Develops and maintains distribution lists for various communications.
  • Maintains rapport with customers, managers, and employees.
  • Uses appropriate medical terminology and organization services.
  • Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling.
  • Consults with clinic leadership about any system problems.
  • Maintains continuity of work and operations by documenting and communicating needed actions to management.
• Compliance/Safety
  • Responsible for reporting any safety-related incident in a timely fashion.
  • Stays current and complies with state and federal regulations/statutes and company policies.
  • Ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
  • Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications

• High School Diploma or GED - Required
• Associate's Degree - Preferred
• Fingerprint Clearance Card application number - Required upon hire
• Fingerprint Clearance Card - Required within 90 days from date of hire
• Minimum two years in medical or comparable field - Preferred
• Minimum two years of customer service experience - Preferred
• Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred