[Hiring] Licensed EAP Specialist @UnitedHealth Group

Role Description

EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization, and referrals for routine and crisis callers.

The schedule is set as Monday - Friday, 8:30 AM - 5:00 PM CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Take calls from a queue in a call center environment
• Respond to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately
• Initiate counseling referrals
• Provide authorizations for appropriate outpatient care
• Document clinical notes and updates in the care management database
• Provide clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls
• Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
• Solve moderately complex problems and/or conduct moderately complex analyses

Qualifications

• Master's degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or a related counseling field
• Active, unrestricted independent behavioral health license in your state of residence
• 2+ years of experience in a behavioral health setting
• Dedicated workspace / home office and secure high speed internet at home
• Ability to work Monday - Friday, 8:30 AM - 5:00 PM CST

Requirements

• Certified Employee Assistance Professional (CEAP)
• EAP experience
• Experience working at a managed care organization (MCO)
• Experience working in an inpatient setting
• Experience working with adults in crisis
• Experience working with various age groups
• Experience working in a call center setting
• Experience with crisis management
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.