[Hiring] Government Programs Care Manager Support Specialist I @Health Care Service Corporation

Role Description

This position supports administrative care management duties including:

• Member and provider outreach
• Supporting healthcare initiatives and activities including educational and quality campaigns
• Assistance in scheduling care manager and member appointments
• Responding to member inquiries
• Data entry and research
• Supporting member non-clinical needs
• Managing low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries

Qualifications

• High school diploma or GED
• 1 year of college and 2 years’ experience with communication systems including Fax, Email, and Telephone
• 1 year experience with managed care system(s) or healthcare systems (i.e. Hospital, doctor office, community-based organization)
• Experience coordinating member needs, providing assistance to members, and analyzing member needs
• Basic knowledge of medical or healthcare terminology
• Knowledge of clinical systems (claims, enrollment, documentation)
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to internal and external stakeholders

Requirements

• College courses in medical field, human services, social work, psychology or related healthcare field
• Work Hours are 8 AM to 5 PM (Time Zone aligned with applicants’ location)
• This is a Remote/Work-From-Home role
• Sponsorship is not available

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Company Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.