[Hiring] IT Support Specialist @EdgeQ Technologies Private Limited

Role Description

We are seeking a motivated and customer-focused IT Support Specialist to join our growing IT team in the United States. The ideal candidate will provide technical assistance, troubleshoot hardware and software issues, support end users, and ensure smooth operation of IT systems. This position offers a fully remote work opportunity for qualified candidates across the United States.

Key Responsibilities

• Provide technical support to employees and end users through email, phone, and remote support tools.
• Troubleshoot hardware, software, network, and operating system issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist users with Windows, macOS, Microsoft Office, and other business applications.
• Diagnose and resolve technical issues within established service-level agreements (SLAs).
• Manage IT support tickets and maintain accurate documentation.
• Support user account management, password resets, and access permissions.
• Assist with network connectivity, VPN, Wi-Fi, and printer-related issues.
• Monitor IT systems and escalate complex technical problems when required.
• Maintain IT asset records and support equipment deployment.
• Follow IT security policies and data protection procedures.
• Provide clear technical guidance and excellent customer service.

Qualifications

• 1–5 years of experience in IT Support, Technical Support, or a similar role.
• Strong knowledge of Windows operating systems and basic macOS troubleshooting.
• Understanding of computer hardware, software installation, and configuration.
• Knowledge of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.
• Experience with Microsoft 365, Outlook, Teams, and Office applications.
• Familiarity with remote desktop and troubleshooting tools.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Basic knowledge of Active Directory and user account management.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications are preferred.
• Experience with cloud-based IT support environments.
• Knowledge of cybersecurity fundamentals and IT best practices.
• Familiarity with Microsoft Azure or Microsoft Entra ID.
• Experience supporting distributed and remote workforces.

Benefits

• Annual Salary: $45,000 – $75,000 USD.
• Competitive compensation based on experience and skills.
• 100% remote work opportunity.
• Flexible working arrangements.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings benefits, where applicable.
• Professional development and certification support.
• Career growth opportunities.

Work Location

• United States – Fully Remote.
• Candidates from eligible locations across the United States can apply.
• Must be legally authorized to work in the United States.
• Ability to support users across different time zones may be required.

How to Apply

Interested candidates can submit their updated resume along with contact details and relevant IT Support experience.

Equal Opportunity Employer

We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.