[Hiring] Epic Sr Prelude Analyst @the Organization

Role Description

We are seeking an experienced Epic Prelude Optimization Analyst to serve as a trusted advisor and technical resource for healthcare organizations seeking to maximize the value of their Epic Patient Access platform. This position focuses on Epic Prelude build, workflow optimization, system enhancements, issue resolution, and ongoing support of patient access operations.

The ideal candidate will have extensive hands-on experience with Epic Prelude and related Patient Access applications, a passion for process improvement, and the ability to work directly with client stakeholders to deliver high-quality solutions that improve operational performance and the end-user experience.

Essential Responsibilities

• Epic Prelude Support & Optimization
  • Analyze, design, configure, test, and support Epic Prelude application build and enhancements.
  • Evaluate existing workflows and identify opportunities to improve registration, scheduling, referral management, and patient access operations.
  • Serve as the lead analyst for Prelude-related issues, optimization initiatives, and enhancement requests.
  • Develop recommendations that align Epic functionality with Patient Access best practices.
  • Partner with operational and technical stakeholders to implement workflow improvements and system enhancements.
• System Build, Testing & Change Management
  • Perform Epic build and configuration activities following established change control processes.
  • Create and maintain workflow documentation, build specifications, and decision documents.
  • Participate in integrated testing, user acceptance testing (UAT), upgrades, and implementation activities.
  • Troubleshoot application issues and coordinate resolutions with internal teams and Epic resources.
  • Manage support tickets and prioritize issue resolution to meet client expectations.
• Client Engagement & Consulting
  • Act as a subject matter expert for Epic Prelude and Patient Access workflows.
  • Facilitate requirements gathering sessions and stakeholder meetings.
  • Communicate project status, recommendations, and system impacts to client leadership and operational teams.
  • Educate end users and leadership on Epic best practices and system functionality.
  • Support implementation, optimization, and continuous improvement initiatives.

Qualifications

• Active Epic Prelude Administration Certification (verification required).
• Minimum 4 years of recent Epic Prelude experience.
• Hands-on Epic build, support, optimization, and enhancement experience.
• Strong understanding of Patient Access workflows, including:
  • Registration
  • Scheduling
  • Insurance verification
  • Authorizations
  • Referral management
• Experience gathering business requirements and translating operational needs into Epic solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills with proven client-facing experience.
• Ability to work independently while managing multiple priorities and deliverables.
• Ability to travel approximately 25% (typically one week per month, based on client needs).

Nice to have Qualifications

• Epic Cadence Administration Certification
• Epic Referral Administration Certification
• Epic MyChart Administration Certification
• Epic implementation and optimization experience
• Experience with workflow redesign and performance improvement initiatives
• Experience working with healthcare operational leadership and cross-functional teams
• Consulting experience supporting multiple healthcare organizations

Success in This Role

• Demonstrate deep expertise in Epic Prelude and Patient Access workflows.
• Identify opportunities for workflow optimization and operational improvement.
• Build strong relationships with client stakeholders through effective communication and collaboration.
• Deliver scalable solutions that improve registration accuracy, scheduling efficiency, referral management, and overall patient access performance.
• Support healthcare organizations through ongoing optimization efforts, upgrades, and Epic initiatives.

Hiring Process

• Initial interview (30-45 minutes)
• Panel interview with 3-4 team members
• Comprehensive background screening process

Company Description

Our client is a nationally recognized healthcare services organization that partners with hospitals, health systems, and physician groups to improve operational performance, financial outcomes, and patient experiences. With a strong focus on innovation, continuous improvement, and technology-enabled solutions, the organization supports healthcare providers across the country in optimizing critical business and clinical operations.

The organization fosters a collaborative and client-focused culture where employees are empowered to solve complex challenges, deliver measurable results, and drive meaningful improvements for healthcare organizations.

Professionals joining the team will have the opportunity to work directly with healthcare leaders, contribute to strategic initiatives, and support transformative technology programs that impact patient care and operational excellence.