[Hiring] Epic Willow Analyst @Computer Task Group, Inc

Role Description

CTG is seeking an experienced Clinical Applications Analyst - Pharmacy to support, optimize, and enhance pharmacy technology solutions across the healthcare organization. This individual will work closely with pharmacists, pharmacy technicians, clinicians, operational leaders, and IT teams to ensure pharmacy applications effectively support patient care, medication management, regulatory compliance, and pharmacy operations.

The ideal candidate will possess a strong understanding of pharmacy workflows, hands-on experience with healthcare applications, and familiarity with pharmacy-related third-party software solutions. An Epic Willow background is preferred, along with previous experience as a Pharmacy Technician or in a pharmacy operations environment.

Key Responsibilities

• Provide ongoing support, maintenance, and optimization of pharmacy applications and related technologies.
• Collaborate with pharmacy leadership and operational teams to assess business needs and develop technology solutions.
• Configure, test, implement, and troubleshoot pharmacy application enhancements, upgrades, and integrations.
• Support medication management workflows, order verification, dispensing processes, clinical decision support, and pharmacy operations.
• Work with third-party pharmacy vendors and applications to ensure seamless interoperability and system performance.
• Participate in system implementations, upgrades, conversions, and workflow redesign initiatives.
• Create and execute test scripts, document results, and validate application functionality.
• Investigate and resolve application incidents, system issues, and user-reported concerns.
• Develop training materials and provide end-user support and education.
• Collaborate with analysts, engineers, project managers, vendors, and clinical stakeholders on cross-functional initiatives.
• Ensure solutions meet regulatory, compliance, privacy, and patient safety requirements.

Qualifications

• Bachelor's degree in Healthcare, Information Systems, Pharmacy, Clinical Informatics, or related field; equivalent experience considered.
• 3+ years of experience supporting healthcare applications in a hospital or health system environment.
• Strong understanding of pharmacy workflows, medication-use processes, and clinical operations.
• Experience supporting or integrating third-party pharmacy applications, including dispensing systems, medication management platforms, pharmacy automation, medication reconciliation tools, or related pharmacy technologies.
• Experience gathering requirements, workflow analysis, system testing, troubleshooting, and end-user support.
• Strong analytical, communication, and problem-solving skills.
• Ability to work effectively with clinical, operational, technical, and vendor teams.

Requirements

• Epic Willow experience is preferred.
• Previous experience working as a Pharmacy Technician or in a pharmacy operations role.
• Experience supporting inpatient and/or ambulatory pharmacy environments.
• Knowledge of medication dispensing systems, pharmacy automation platforms, and medication management workflows.
• Experience with healthcare system integrations and interfaces.
• Familiarity with healthcare interoperability standards and pharmacy data exchange processes.
• Experience supporting application implementations, upgrades, and optimization projects.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Benefits

• The expected base salary for this position ranges from $70.00 to $80.00/hour.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• A competitive benefit package is also offered.

Company Description

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.

Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.

We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.