[Hiring] Epic Clinical Documentation Analyst @Serigor

Role Description

The Contractor will build, maintain and improve Epic ClinDoc tools in 13 state-operated healthcare facilities. The goal is documentation workflows that are accurate, efficient and compliant with regulations. These workflows cover nursing, therapies (PT/OT/SLP/Rehab), behavioral health and long-term care. The Contractor will also take part in an on-call rotation and give urgent after-hours support to keep patient care running and fix critical issues quickly.

Key Responsibilities

• Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows.
• Collaborate with clinical end users to gather requirements, document workflows, and implement changes.
• Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live.
• Assist with Epic training creation for clinical documentation users.
• Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately.
• Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies).
• Work closely with other Epic module teams (Orders, HIM, Identity, etc.) to ensure workflow integration.

Qualifications

• Epic Clin Doc certification - 7 Years
• Epic implementation or operations support experience - 7 Years
• Strong understanding of clinical documentation practices in healthcare settings - 7 Years
• Ability to analyze workflow needs and translate them into Epic configuration - 7 Years
• Epic Behavioral Health (BH) and/or Long-Term Care (LTC) certification strongly preferred - Highly Desired, 3 Years
• Previous experience as an Epic Clinical Documentation Analyst or Builder in a healthcare environment - 7 Years