[Hiring] Discharge Callback Registered Nurse @Yale New Haven Health

Role Description

The Discharge Callback Registered Nurse (RN) functions as an essential member of the emergency department team that reaches out to patients seen in the emergency department (ED) and discharged home. Many patients treated and discharged home from the ED require clinical follow-up and referral to outpatient services. The Discharge Callback RN works to reduce gaps in care and identify opportunities to improve care provided in the ED.

• Utilizes the nursing process when reviewing the medical record of patients being followed up on by assessing for gaps in care and assisting in directing patients to appropriate follow-up.
• Evaluates, responds to & prioritizes requests for clinical follow-up phone calls as consulted by ED staff.
• Ensures patients are informed regarding diagnostic lab & imaging results that occur after the patient is discharged and directed to appropriate care follow-up.
• Responds to patient and family questions and directs post ED patients to appropriate resources.
• Identifies opportunities for improvement of ED care and escalates concerns to nursing/physician leadership teams.
• Attempts contact to any patient who left prior to being seen or left against medical advice from the ED.
• Facilitates/coordinated primary care & specialty resources and appointments available to ED patients.
• Acts as a content expert by assisting with ongoing education to ED staff to improve discharge planning and education.
• Implements and role models the Standards of Professional Behavior when interacting with patients and families.

Qualifications

• EDUCATION: BSN
• EXPERIENCE: Minimum 3 years Emergency Nursing Experience
• SPECIAL SKILLS:
  • Computer skills
  • Strong service excellence telephone skills
  • Proficient in electronic medical record & completing chart review
• ACCOUNTABILITY: Demonstrates ability to plan, organize and evaluate using sound judgement. Is dependable and accountable.
• COMPLEXITY: In personal and job-related decisions and actions, consistently demonstrates the values of integrity, patient-centered care, respect, accountability, and compassion. Approachable, objective, collaborative relationships with all levels of patients and staff.
• LICENSURE/CERTIFICATION: RN in State of CT. Certification in Emergency Nursing preferred.

Company Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran