[Hiring] Counsellor @Telstra Health

Role Description

As a First Response Counsellor in these part-time or full-time positions, you'll provide trauma-informed support via phone, video, web chat, and SMS in a fast-paced contact centre environment.

• Conducting risk and safety assessments
• Providing counselling, information, referrals, and support
• Connecting people with appropriate services and pathways to safety

Qualifications

• Strong understanding of domestic, family, sexual violence, and sexual assault practices
• Experience working in trauma-informed and person-centred frameworks
• Proven ability to navigate multiple systems and applications such as Microsoft Teams and CRM platforms
• Demonstrated experience in providing high levels of support and care to service users
• A suitable private, confidential, distraction-free workspace
• A non-satellite 5G or NBN internet connection
• Minimum internet speeds of 50Mbps download and 20Mbps upload
• A hard-wired internet connection using Ethernet or Powerline adapters, as Wi-Fi is not supported

Requirements

• You'll hold a relevant bachelor’s qualification (minimum three years) that meets professional registration requirements
• You'll hold a current registration with, or be eligible for registration with one of the following:
  • PACFA – Clinical Registration
  • ACA – Level 3 or above
  • AASW – Full Membership
  • AHPRA – General Registration as a Psychologist
• You'll have at least three years’ full-time counselling experience post qualification
• A current Working with Children Check
• Availability to complete 2 weeks of full-time onboarding prior to commencement

Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more