[Hiring] Connection Center RN @CommonSpirit Health

Role Description

The Connection Center Virtual RN at the Virtual Resource Center uses telephone and computer interaction facilitating inbound and outbound communications from hospitals, patients, providers, and consumers.

• This position will be remote - MUST live within the Omaha Metro / Council Bluffs location to be considered for the role. Out of state applications will NOT be accepted.
• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data.
• Requires interview/communication skills, critical thinking, and problem-solving skills to the level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies, and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.

Qualifications

• Current Registered Nurse (RN) license that allows you to practice in our state.
• Graduate of an accredited nursing program.
• Basic Life Support (BLS) from the American Heart Association required.

Company Description

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.